Rotimi Akanle

Akanle, Rotimi Emmanuel PROFESSIONAL PROFILE I am a goal-oriented, ambitious, and industrious IT Support Expert who is passionate about proffering solutions and exceeding customers’ expectation with recognized strength in Cloud computing technology (SAAS), Development, maintenance, troubleshooting and problem-solving. I also have hands-on experience in SharePoint online, OneDrive, Power Platforms and other integrated Microsoft O365 Technologies. I have Strong analytical and problem-solving skills in IT, Ability to interact with users at all levels, a team player and result orientated, Proven ability to work under stress in emergencies, trouble-shooting abilities and ability to learn at all level and very quickly. I am an exceptional leader with a track record of achieving record-setting performance targets for my Team. CAREER OBJECTIVE To develop a highly progressive career by achieving set goals through hard work, dedication, discipline, prudent, teamwork and relationship building with emphasis on how it can be done better in an upward looking organization PROFESSIONAL SKILLS • People Management • Excellent Communication • Business acumen and adaptation • Time Management and prioritization • Training & Development • Adaptability • Ability to work under pressure • Presentation • Analytical • Customer Service • Decision Making • Negotiation Skill • Team Management • Strategy Formulation • Idea Generation • Teamwork EMPLOYMENT HISTORY Technical Support – SharePoint Delivery (May 2022 – Till Date) Eko Electricity Distribution Company • Process Automation using Power Apps, Automate and Power BI. • Meeting with the design team to review website and application requirements. • Testing of inhouse Software/Application to discover bugs. • Configuring the company SharePoint systems to specified requirements. • Developing new web components using HTML, CSS and JavaScript. • Integration of newly developed web components to the SharePoint Site. • Migration of SharePoint Server, File share server, etc to cloud. • Maintaining and updating SharePoint applications. • Monitoring and dealing of request from Service Desk Application. • Provides technical supports for Software/Application usage with excellent customer service skills. • Providing training to staff on the usage of SharePoint and other applications at all levels. Key Achievements • Ensuring zero-downtime to key company’s applications. • Ensuring timeliness in the delivery of Projects assigned. Consultant - SharePoint Administration and Developer (Nov 2021 – May 2022) ATB Techsoft Solutions Limited • Understanding organization’s business needs and implementation of solutions accordingly. • Business process Automation using Power Apps, Automate and Power BI. • Meeting with the design team to review website and application requirements. • Configuring the company SharePoint systems to specified requirements. • Migration of SharePoint Server, File share server, etc to cloud for organizations • Extending SharePoint functionality with forms, web parts, and application technologies. • Reviewing website interface and software stability. • Troubleshooting software issues. • Maintaining and updating SharePoint applications. • Providing training to staff and customers. Key Achievements • Designed and implemented new BPA for our clients and connecting it to SharePoint Online. • I made certain that 96% of the clients with whom I worked were satisfied, which increased the amount of loyalty to the organization. Technical Lead - Support Engineer (SharePoint Online and 0365 Technologies) (Oct 2019– Nov 2021) Tek Experts Nigeria • Attending to escalated cases received from Support Engineers. • Organizing and upskilling Support Engineer for efficiency in delivering customer-first support experience to client. • Act as a Technical Lead and subject matter expert for Exchange Online, Identity, Outlook, SharePoint Online and Teams Technologies in Microsoft Office 365. • Manage and Provide support for a team of 20 technical support engineers by reviewing customer scenarios and providing advanced technical review. • Acts as an escalation point by performing advanced technical troubleshooting for incidents; Designing and providing solutions alongside best practices to technical support engineers. • Carried out regular, timely and objective review with team to track performance of all KPIs; motivating and building team to win with objective feedback. Key Achievements • Ensure that my Team exceeded expectation of our monthly target and being the best performing team in M365 LOB back to back for three months this year. Technical Support Engineer – Level 2 (April 2019 – October 2019) Tek Experts Nigeria • Research and identify solutions to customers' issue in a timely manner. • Diagnose and troubleshoot technical issues (including Mac Clients) and account setup. • Ask customers targeted questions to quickly understand the root of the problem • Track computer system issues through to resolution, within agreed time limits • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) • Provide prompt and accurate feedback to customers • Refer to internal database or external resources to provide accurate tech solutions • Ensure all issues are properly logged • Prioritize and manage several open issues at one time • Follow up with clients to ensure their IT systems are fully functional after troubleshooting • Prepare accurate and timely reports • Document technical knowledge in the form of notes and manuals Key Achievements • Successfully engaged EMEA and NOAM based customers and ensure they are exceedingly satisfied with the support rendered. Technical Support Officer (June 2016 - April 2019) ipNX Nigeria Limited, Victoria Island, Lagos State. • Handling Administrative process automation (Applications/Software), digital aspect of Administrative services and provides technical supports for Software usage with excellent customer service skills. • Monitoring and dealing of request from Service Desk Application and other Admin services Platforms. • In-house trainer (periodic training for Administrative Assistants) • In-house general IT support for staff members (configuring computer hardware and software, systems, network, printer and scanner) • Ensuring the effective operation of equipment by following manufacturers’ instructions, completing preventive maintenance requirements, troubleshooting malfunctions. • Generating daily reports, weekly reports, monthly reports and quarterly reports for the above listed activities. Key Achievements • Together with my team, identified some Administrative activities that need to be Automated and with the help of our in-house developers we were able to automate some of the activities. This led to increase in productivity and efficiency of the Admin Department. • Part of the Team that created Admin Dashboard. This provide a glance of Administrative activities with the expenditure for a period of time which helps in management decisions. Administrative Officer (April 2015 - June 2016) ipNX Nigeria Limited, Victoria Island, Lagos State. • Database Administrator • Facility Management (including the company’s boardroom) • Correspondence/Communication Management (Internal and External) • Logistics and Travel Management Officer • Fleet Maintenance • Power maintenance • Internal and External Mail Management • Generating weekly reports, monthly reports and quarterly reports for the above listed activities Key Achievements • Strategic analysis of the cost of generating set maintenance and Diesel cost. Provided recommendation which was approved by the management. This led to 20% yearly cost saving on generating set maintenance and diesel cost since year 2015 till I left the organization. Credit Rehabilitation Officer (December 2014 - April 2015) Stanbic IBTC Bank Limited, Idejo, V. I., Lagos State • Implementing rehabilitation strategies on all pre-NPL accounts in order to minimize the roll rate of potential non-performing loans • Customer education on the bank’s loan products and services • Preparing and sending daily activities report to line managers • Preparation and sending of bulk letters of indebtedness-to-the-bank to the customers • in default (on monthly basis) Key Achievements • Reduction in the number of non-performing loan assigned to my team by at least 2% every month. Executive Assistant / Relationship Managers’ Support (August 2013 - November 2014) Stanbic IBTC Pension Managers Limited, V. I., Lagos State • Updating of Relationship Management Unit (RMU) Distribution list/Database • Preparation and processing of RMU monthly fuel allowances • Processing and making request for RMU stationeries • Processing of refreshment and accommodation for RMs on Business travel • Booking of flight tickets and hotel for my line managers (Travel Management) • Proper filing of received official documents • Generating of monthly reports for PENCOM • Weekly/Daily reports generation for the Unit • Processing of bulk SMS request to be sent to our clients Key Achievements • Ensured the RMG database are updated and accurate at all time • Ensured that the turn-around time for relationship Manager support increased National Youth Service Corps – Sokoto State (February 2012 – February 2013) • Teacher • Program Planning and Coordinator • Workshops and Seminar Facilitator Transaction Officer (February 2009 - February 2010) Intercontinental Bank Plc (Access Bank), Oyo State. • Bulk Teller- Receiving Deposits from the customer • Educating customers on the bank’s products and services • Monitoring of ATM Machines • Sorting of cash for the ATM Machines • Proper filing of received official documents and transaction documents PROFESSIONAL ACCOLADES • Outstanding Performer of the Month in Microsoft 365 LOB – Tek Experts, Nigeria (August) 2019 • Best team player of the Month (June) – Tek Experts, Nigeria 2020 • Best team player of the Year – Tek Experts, Nigeria 2020 EDUCATIONAL BACKGROUND • Computer Science (Higher National Diploma) 2011 Osun State College of Technology • Computer Science (National Diploma) 2008 Osun State College of Technology PROFESSIONAL TRAINING/CERTIFICATION • Microsoft 365 Mobility and Security (MS 101) 2021 • Microsoft 365 Certified : Team Administrator Associate 2021 • Microsoft 365 Identity and Services (MS 100) 2019 • Microsoft Azure Fundamental (AZ – 900) 2021 • Power BI Data Analysis (MS Power BI) – Certificate of Achievement 2020 • ISO/IEC 27001 Information Security Associate 2021 PERSONAL DATA Nationality:Nigerian Sex:Male Languages:English, Yoruba HOBBIES/INTERESTS • Teaching • Playing Football • Playing Scrabble REFEREES Referees will be furnished on request.