Rotchel Carissa B. Capati

Rotchel Carissa B. Capati- - E D U C AT I O N SKILLSET Bachelor of Arts in Communication Customer Service Colegio De San Juan De Letran 2012 - 2016 Strong interpersonal skills Empathy PROFESSIONAL EXPERIENCE Senior Associate - Lost and Found GTRSG Pte. Ltd. August 2017 - July 2020 Singapore, Singapore Actively communicating with customers with all baggage irregularities and ensures that they receive quick, dependable and friendly service at Patience Attentiveness Customer Complaint Resolution Sales and Marketing all times Lead Generation Establish and maintain an exemplary customer service record Outbound Marketing Crisis management specifically for upset passengers Business Acumen Ensuring proper corporate and governmental policies and documentation Successfully navigate multiple airline computer systems to fulfill partner Content Marketing agreements Account Manager for Events and New Media MarketConnect Inc. November 2016 - July 2017 Manila, Philippines Duties included creating proposals, budgets and managing conference Accounts Management Client Pitching Account Monitoring programs, incentive trips and corporate events. Proposal Writing Created new marketing strategies and developed creative campaigns for clients Contract Negotiation Facilitated coordination with city departments, personnel and outside Strong Client Relations vendors to ensure minimum costs for maximum profitability Oversaw set up and execution of all events Account Executive for Events and New Media MarketConnect Inc. Manila, Philippines June 2016 - October 2016 Events and Advertising Above-the-line advertising Events Management Video Editing Qualified potential leads and penetrated large corporations in just a Logistics month Delivered exceptional account service to strengthen client loyalty Budget Costing Created and managed project schedules, timelines and account’s budget