Ross John Villanueva

- |- Ross John Villanueva To obtain a position that would best fit my qualifications that should develop further my talents and skills for continuous career development. The employment opportunity, should be given to me, shall be a starting point of new knowledge and an assurance of a favorable output to the company where I belong. EMPLOYMENT 2017 - present DI GI T AL M ARK ET I NG A SS I ST A NT /P ROP ER TY MA N A GE ME N T A S SI ST A NT Cloudstaff Modern Workforce + Manage all social media channel content + Email Marketing (MailChimp, ActivePipe) + Creating Facebook Ads for campaigns + Deliver weekly marketing reports + Prepare content for email campaigns (templates, audience data, reporting) + Blog article creation – content, SEO, publishing on digital channels + In-charge of creating graphics for marketing using Indesign, Canva, Easil, Photoshop + Review paid campaign performance (social), report and recommend for optimisation + Assist with email database contact list (importing, exporting contacts, segmenting) + Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy. + Working closely with sales and marketing department. + Preparing, formatting and editing a range of documents. + Uploading listings online. + Monitor key digital media outlets including LinkedIn, Instagram, Facebook + Preparing KPI Report + Fix Outlook calendars for managers, set up their routine inspections for properties. + Send Arrears email and SMS and Overdue Invoices + General administration assistance + Provide weekly update on statistical outcome form digital marketing at weekly team meetings. + Performing ad hoc marketing duties + Uploading Rental & Sales Listings using Agentbox + Creating Brochures using RealHub & Campaigntrack + Sending Rental Arrears & Overdue Invoice + 2012 - 2017 - |-Booking Routine Inspections for Property Managers SU BJ EC T M ATT E R E XP E RT ( S ME) – iQor - Sprint + Handle escalated calls from customer service representative + Weekly coaching to all representatives for quality assurance EDUCATION 2009 – 2009 B AC H EL O R OF HOT EL & R E ST A UR A N T M A N A GEM E NT – Holy Angel University + Undergraduate 2005 – 2009 SE CE O ND A RY E D UC A TIO N – Holy Angel University SKILLS + + + + + + + + + Social media account knowledge (posting, hashtags, images, video, negative comment management) Knowledge in using: MailChimp, Activepipe, Slack, Later, Buffer, Loomly, Canva, Easil, Trustpilot, REST, FileSmart, Agentbox, RealHub, Campaigntrack, Monday, Microsoft Excel & Word, Facebook Ad Manager, Google Analytics Proficient in Adobe software including Indesign, Photoshop, etc Proficient in Microsoft Office, Google Apps and social media platforms Enthusiastic, positive communicator, mature and willing to learn Fluency in written and spoken English. Ability to work on time critical tasks, multi-task and ability to adhere to deadlines. Ability to work independently and to work collaboratively in a team environment Handling customer service and great at admin tasks PERSONAL D A TE OF BI RT H : D E CEM B ER 2 7 , 1 9 9 2 A GE : 2 7 A D DR E SS : 4 7 5 1 M C A RT H UR H I W AY D A U M AB AL A C AT P AMP A NG A REFERENCE J A RIL L A D EL A C RU Z : - C H AR MI E S IC A T: -