Roslyn Swanevelder

O B J E CT I V E R O S LY N S WA N E V E L D E R C O NTA CT -m -  Cape Town SKILLS Billingual Database management Microsoft office Adobe software suite CRM Web & social media Interpersonal Communication EQ Negotiations Project management Conflict resolution I am a multi-faceted professional with strong communication, operational and leadership skills. Having 16 years experience in managing people and business with 9 years in corporate senior executive roles. I am ready for the next level of opportunity, to grow and expand and to share my skills and experiences to lead others to their next level of growth and expansion as we evolve on this journey to individual and collective greatness. EXPERIENCE SANDF Feb 1997 - Dec 1998 Assistant to head chef Assistant to head chef on a rotational 24hour abt system. Banqueting and buffet, as well as a la carte full menu preperation. Five star and silver service in officers mes providing all catering and full banqueting for all offices visiting and residing at the Saldanha officers hotel. These included special events for dignitaries of military affiliation Nationally and international for the air force, navy and army. Whangthai - Thai Africa holdings Feb 1999 - April 2004 F.O.H / Hostess & events coordinator Reservations & bookings. Table allocations, and management of watering staff, cash up and banking, placing orders with suppliers. Coordinating events and large functions, booking private events such as launch of heat magazine and winex. Mattress factory - Ellerines group Jun 2004 - Jan 2007 Branch manager Managing branch finances - P&L Sales, budgets, customer care, after sale service, staff performance reviews, audits, stock control, meeting and tracking all standardized benchmarks, Targets monthly, quarterly, bi annual and annual. Attended training, workshops, launches and management improvement courses. Managed and oversaw three branches - Fourways jhb, Redruth Alberton & Alberton city center. Belem Bakery & coffee shop group Jan 2007 - April 2008 GM Full staff compliment management - watering staff, kitchen staff, kitchen manager ,floor management. Floating manager for other branches such as Carlton center and Darras center. Costings, portioning, stock control, menu adjustments, staff training, time sheets and payroll. Cash ups and banking, customer service and supplier liaison. In November of 2007 I started a side line business in catering to supplement my income and decided to pursue this as a full time business venture in 2008. The Lunch Box April 2008 - Jun 2009 Managing director Owned and managed a small catering business, supplying nutritional breakfasts and lunches for working professionals as well as catering for corporate functions and other events such as private parties, baptisms, launches, and other special occasions. Running of a business includes butnis not limited to financials, costing, stock control, sales, marketing, payroll, staff management, buying based on market trends and supply and demand, supplier liaison and logistics. Staff compliment of 5. Tempur South Africa Feb 2010 - Oct 2010 Sales executive Representing an international brand with a national footprint as the market leaders for sleep. Selling luxury and medical grade mattress and adjustables, offering clients a full sleep consultation to help them improve their sleep for full body rejuvenation and productivity. Selling in a retail based store as well as developing business through other avenues such as mall exhibits, dealership partners, gyms, hospitals and hospitality industry. Achieved top sales prestige, attended all trade shows as part of top team, meeting all benchmarks and targets. Was promoted to branch manager as well as team leader for all trade shows and expos. Tempur South Africa Oct 2010 - 2014 Branch Manager Bedfordview Managing daily operations, staff management, stock management, marketing, P&L, front and back of house, customer care and sales as an I individual and as a branch. Meeting monthly, quarterly and annual benchmarks. Recieving top achievements personally and as a branch. Tempur South Africa - Vencasa Feb 2014 - 2016 Regional Sales Manager Promoted in Feburary 2014 from Branch manager to Regional for the Johannesburg and Pretoria areas. Initiated and updated policies, procedures and systems for a smoother running business. Overseeing full operations for all stores and teams withing those regions. Assisting with HR function for the company as at that point there was no one to fulfilling that role. Training and recruiting most staff. Tempur South Africa - Vencasa Feb 2016 - June 2020 Head of Operations, HR and Sales. In January of 2016 I was promoted and asked to be the National Sales and Operations head for the company. This took effect officially in February. Middle of that year my scope and KPI would include HR and recruitment, sales, corporate communications, corporate training, trade show operations and Operational head for the company. Incorporating strong communication, effective leadership and focused use of resources to lead and direct all branches and individuals on a daily, monthly, quarterly and yearly basis for running an effective business, increasing turnover ensuring brand awareness. Sourcing high caliber candidates, designing and delivering training solutions for all staff with different KPI-s within in the business, from sales, warehouse to management level. Exploring new avenues for business development and overseeing operations for all national expos and trade shows such as Decorex, ECR, Home Makers and Rooms On View Furnicraft Creations 2020 July Director Customized furniture pieces and decor for interior and exterior areas of commercial and residential use, fully inclusive interior consultation services. Strong business acumen, SLA with suppliers, procurement of raw materials for production and manufacturing of goods. Quality control and logistics. Creative design and SMM. New Business development, extended networking and exploring international business opportunities. E D U C AT I O N Matriculated 1995 Grade 12 SANDF 1997 Chef de partie, culinary and catering, banqueting, f&b management. National diploma Dan shaw 2017 Functions of HR Certificate Labour smart 2016 CCMA, LRA, EE, Conducting hearings, conciliation and arbitration. Certificate Labour smart 2017 POPI Certificate REFERENCE Petty Officer Shaun Paul Hopkins - "SANDF" Head chef officers Mess- Ania Zarzyke - "Whangthai Sandton - Thai Africa holdings." Assistant GM- Theuns Bester - "Mattress Factory" Regional manager-/- Warren Dunbar - "Belem Bakery and coffee shop" Owner Company dissolved / no number Colette Calderia - "Tempur- Vencasa" H.R & PA to CEO-/-