Roslyn E. Soledad

ROSLYN SOLEDAD GENERAL VIRTUAL ASSISTANT - ADMIN As a skilled and knowledgeable individual with relevant customer service experience, data entry, and data analyst roles. I am a good addition to a team of support people. My passion for helping people is a perfect addition to my interpersonal skills. WORK EXPERIENCE Filevine Coordinator - Data analyst & entry Sasooness Law Group Personal Injury Attorney March 16, 2022 - November 30, 2022 Responsible for handling the opening of case file for the clients. Gathering and uploading necessary information. Answering emails from the case manager or attorney about the case data. Adding and scanning additional documents or files provided by the client relevant to the case. Monitoring weekly and monthly sign ups/retains of the firm. Helping the Intake Team in analyzing cases based on our Attorney's criteria. Tracking of leads quality and Analyzing data from lead sources. Remote CSR Chat Support Sykes Asia BPO December 3, 2020 - March 2022 EDUCATION June 2003 - August 2005 INFORMATICS COMPUTER COLLEGE Bachelors/ College Degree Training & Achievements 2003 - 2004 IT PROJECT MANAGEMENT REAL ESTATE SALES STRATEGIES Answer the email of the customer if ever they have a problem on their grocery. Adding or removing an item for the customer on the platform. SKILLS CONTACT --184 A Sanciangco St. Catmon, Mal. 90% DATA ENTRY 90% Customer Support 80% Data Analytics City 1470 PH