Rosilyn Adame

ROSILYN SOTO- ADAME ⚫Address: 88 Basilio Street Rizal Village, Alabang Muntinlupa City ⚫Phone: - ⚫ E-Mail: - OBJECTIVE Seeking for a position as a Virtual Assistant, Highly experienced in Inbound and Outbound calling, with a solid background in Customer Service and Back office support specifically in the Financial, Banking, Real Estate and Telecom Industry. Experience in providing online, virtual support for Real Estate in terms of Cold Calling, Appointment Setting, Lead follow up Calls, Lead Generation and Management, Skip Tracing, Social Media Creation and Management, Business correspondence and customer support, managing and answering emails and Blogging. Has worked as an Inside Sales Associate for a Real estate company in the US, Lead Manager, Cold Caller and Admin VA. Has a personal BLOG site https://gingsoto.wordpress.com EXPERIENCE REVA Global LLC | Real Estate Virtual Assistants Global[November 2018 to Present] PART TIME o Training of Real Estate essentials for Investors. o Trained in handling objections on seller lead calls, determining between a warm or cold lead. o Overview of CRMs o Valuation of Comps with or without the MLS o Skip Tracing - Lead Manager/Lead Follow up Specialist {October 2019- Present} Express Property Solutions, Chicago, Illinois - Former Cold Caller for Sax Properties [March 2019- September 2019] Part time Cold calling for areas in Washington DC, Maryland, Virginia and Texas area. Strong performer in providing Hot and Warm leads. - Real Estate VA for GKM Properties [March 2019-September 2019] Part time Cold Caller for Napa, Sacramento, Sonoma areas. Handles client’s Social Media Accounts and Company Website. Creates Banner Ads from Affiliate Programs, Skip Tracing, Video creation, Property posting through Craigslist and other Social Media platforms.  Currently handling Tax Foreclosure Sales Overages. Inside Sales Associate| VIRTUDESK [FEBRUARY 2018 – JUNE 2018]  [FEBRUARY 2018 – JUNE 2018] Virtudesk is a virtual assistant company based in Washington State. I was an Appointment Setter for Nexus Realty Wherein I did cold calling, lead generation, appointment setting, handled Expired Leads, FSBOs, Buyer and Seller Leads. I also undergone Training as an ISA/Appointment Setter for AJ Wells Roofing and Construction.  Collections Associate |SLK GLOBAL Phils. [AUGUST 2016 - JANUARY 2018]  It’s a Call Center company that handles Fifth Third Bank. I was a Collections Associate for early stage collections for Mortgage, Loans and Credit Cards.  Quality Mentor for Early Stage Collections. Verizon Order Manager | First Source Solutions Ltd. [FEBRUARY 2016 – JUNE 2016] Order Management, Facilitates Internet Installation. Customer Service Representative | First Source Solutions Ltd. [NOVEMBER 2014 – FEBRUARY 2016] BPO Company handling Barclaycard US. I handled Inbound Customer Service for Credit Cards.  Senior Team Member | Bank of America Continuum [OCTOBER 2013 – FEBRUARY 2014] Banking and Financial Company. I handled Inbound Customer Service for General credit card services.  Senior Process Executive | HSBC [JUNE 2005 – SEPTEMBER 2013] Banking and Financial Industry.  -UK CTS From June 2005 to February 2011 (Voice) Cards Lost and Stolen,  Credit Cards Services, Gold, Platinum Cards, Personal Bank Accounts. Trained to take Escalation Calls, Quality Call Monitoring, has also conducted Coaching Sessions.  -ASP COP From February 2011 to April 2012 (non-voice) handled Rewards Redemption, Credit Card  Bonus Points, Mabuhay Miles Redemption for the Manila Account.  -CCNA April 2012 to October 2012 (non-voice) handled Data Input, Processing of Credit Card Applications  for the Hong Kong Account.  -US Cards Fraud Detection  October 2012 to September 2013 (voice) Fraud Outbound, screening and detection of Fraudulent activity.  Academic Tutor | Tutorial Services [MAY 2002 – MARCH 2005] Provided Tutorial Services for Pre-school, Elementary & High school students with concentration on non-readers and the English subject.  Customer Service Represenative | Q COM [January 2002 – May 2002] Customer Service Agent for Islacom Account which is a local Philippine account.  Marketing Assistant | zharos.com [MAY 2000 – JANUARY 2002] Family business, we market and sell computer software programs.  Store Activities Representative | MC Donald’s [FEBRUARY 2000 – MAY 2000] Part time job as a Party host for Kiddie Parties and also handled Store Marketing activities.  Message Handling Specialist | Multimedia Telephony [FEBRUARY 1999 – JUNE 1999] Message encoder for beeper services Index 152.  Customer Service Assistant | Ayala Center [JUNE 1995 – AUGUST 1996] I was a Customer Service booth personnel. I handled mall inquiries, tenant assistance.  EDUCATION College/Vocational Colegio Dela Purisima Concepcion [-] Bachelor of Arts major in English  St. Scholastica’s College Bachelor of Science in Hotel and Restaurant Management [-] Secondary level St. Rita College Paranaque [-] SKILLS Real Estates principles Proficient in computer Software Systems Phone and email Handling Capable of working under time pressure Able to read, write and verbally communicate in English Experience with the following Real Estate skills: CRM Systems Leads Sourcing (Real Estate Agent and For Sale by Owner) Skip Tracing Appointment Setting Seller Leads Management Comparables Social Media Creation and Management Video Creation, Banner Ads via Affiliate Programs Proficient in Easy Sketch, Doodly, Adobe Spark and Canva  BLOGGING