Rosiel Manatad

- Cebu City, Philippines - Rosiel Manatad V I RT UA L A S S I S TA N T/ E X EC U T I V E V I RT UA L A S S I S TA N T - Cebu City, Philippines - Profile Links A passionate General Virtual Assistant/ Executive Virtual Assistant that provides Facebook support to perform a variety of administrative tasks and support in the company. I am an EXPERT in the Customer Service Field working for more than 8 years. A Technical Support Representative for 5 years for a Telco Company & 3 years as a LinkedIn Skype Banking Expert for a Financial Institution. Instagram During my Technical Support years, I was responsible for handling both inbound & Online Jobs Ph outbound calls resolving customers' internet connection issues, and became one of Upwork the top agents of the company, after 3 years of hard work & being passionate about my job, I was promoted to Tier 2 Tech Expert. I'm handling escalations, doing outbound and inbound calls, & dispatching or arranging technician/ site visits. I also became one Skills of the top agents of the Company providing quality service in every task & every call Ability to Work Under I handled. Pressure After 5 years of being a Technical Support Rep, I became a Customer Service Expert Problem Solving handling inbound calls, resolving billing issues, credit card concerns, minor technical Communication issues, and fraud disputes. Customer Service Skills After 2 years, I became one of the Floor Support/ SME handling & assisting newbies Excellent Communication regarding call handling, Call Flow process & product knowledge. Skills I also had Virtual Assistant Experience being an E-commerce Product Researcher for Amazon Product Research about a year. I'm responsible for researching and finding profitable new product ideas Amazon Product Listing by doing smart KEYWORD research ON and OUTSIDE of Amazon and calculating and evaluating product profitability. I have excellent time management skills, and excellent communication skills both written and oral, and can work with minimal supervision. My goal is to be able to contribute to the success of your business by applying Tactical Arbitrage Lead Generation Data Entry Technical Support my acquired knowledge & skills and at the same time gain additional knowledge & Cold Calling experience. email management You can confirm with my references on my profile page that I improved success at my Calendar Management last place of employment, and I believe I can provide similar results in your company, if given the chance that we can work together, as a TEAM. Languages General Virtual Assistant/ Executive Virtual Assistant / Customer Service English Representative Tagalog Employment History Technical Support Representative, Teleperformance Philippines, Cebu City May 2015 — May 2019 Teleperformance is a global leader in solution design, business optimization strategies, front-office customer support, and back-office services like finance, accounting, collections, and tech support. With more than four decades of deep, Cebuano - Cebu City, Philippines - industry-specific expertise and service innovation, Teleperformance offers the market’s most comprehensive service portfolio. Responsibilities : • Responsible for all customer inquiries and questions • Provide excellent customer service at all times • Follow up to customer inquiries by taking specific action in a timely manner • Troubleshoot equipment and system problems • Problem solve to help customers resolve issues on first call • Enters data from customers into various software programs • Appropriately communicate with upset customers to resolve their inquiries • Thrives as a team player in a fast-paced, high-energy, change-oriented environment • Participates in additional training courses when needed Customer Service Expert, Synchrony Global Services Inc June 2019 — June 2022 Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally-enabled product suites. Our experience, expertise, and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, Powersports, pet, and more. We have an established and diverse group of national and regional retailers, local merchants, manufacturers, buying groups, industry associations, and healthcare service providers, which we refer to as our “partners.” Responsibilities: • Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s); • Resolve credit inquiries on new accounts; • Make use of problem-solving/decision-making skills to achieve the highest level of customer satisfaction; • Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing; Education Bachelor's Degree, Cebu Technological University, San Francisco June 2010 — April 2014 Graduated as Cum Laude PART-TIME JOBS Amazon Product Researcher January 2021 — June 2021 Grown Alchemist- Beauty & Personal Care Amazon Product Researcher July 2021 — November 2021 R. Vivimos - Clothing, Shoes & Jewelry References - Cebu City, Philippines - John Jynell Motilla from Executive VA- Ecom-| - Divina Devinadera from Synchrony Global Services- Customer Service Representative-| - Randy Vizcarra from Synchrony Global Services INC - Customer Service Representative-| - Andrew Gersaniba from General Virtual Assistant-| - TRAININGS Telstra Product Knowledge Training May 2014 JCPenney Product Knowledge Training June 2019 Basic Excel Training January 2020 Keepa Tools Basic Navigation January 2021 Amazon FBA Calculator January 2021 Amazon VA In-Depth Online Course January 2021 Leadership Training Program May 2014 Helium 10 Basic Navigation January 2021 Calendly Basic Navigation January 2021 Internships Food Attendant/ Food Server, Cebu Red Carpet Catering Services, Cebu City April 2012 — May 2012 • Assures the cafe' service area is maintained during service hours by wiping tables, cleaning dining areas, keeping dirty trays controlled, and servicing customers as needed • Follows department regulatory standards including hair covering, wearing gloves, dress attire as required • Handle portions and serves food in accordance with menu and dietary restrictions • Adhere to Hazard Analysis and Critical Control Point (HACCP) guidelines • Solve patient/customer problems and responds to patient food service needs - Cebu City, Philippines - • Will work special events, as needed • Assures the necessary food and service equipment and utensils are secured for assigned area prior to meal service • Ensuring that our guests are offered the highest level of personalized service at all times Qualifications for food attendant Receptionist/ Room Attendant/ Waitress, Fuente Pension House September 2013 — March 2014 • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately • Answering screening and forwarding incoming phone calls • Receiving and sorting daily mail • Booking & processing room reservations • Serving food in hotel Resto • Responsible for room cleaning services.