Roshid Ambalath Veedu

 ROSHID.AV E-mail:- Mobile: - CAREEROBJECTIVE To Be a part of an organization where I can fully utilize my skills and make a significant contribution to the success of the employer and at the same time my individual growth. PROFESSIONAL SUMMERY Result oriented professional with more than 10 years of experience in the field of Customer Service profession cum Sales, Business Development having strong exposure to Customer relationship, Excellent Customer Convincing Skill PROFESSIONAL EXPERIENCE CALL CENTER EXECUTIVE ( September 2016 to November 2019 ) PURE FLOW WATER SYSTEMS, CALICUT, KERALA. In-Bound call and Out-Bound customer service process. Dealing with customer enquiries by Walk-in, Telephone & Email. Handling the customer’s queries affectively. Identify and respond to customer needs and related issue. After sales follow-up and collecting the customer feedback. CUSTOMER SERVICE EXECUTIVE CUM SALES ( September 2013 to May 2016 ) SAMSUNG ELECTRONIC, UAE, DUBAI. Dealing with customer enquiries by Walk-in, Telephone & Email. Ensuring that a customer’s problem is brought to a satisfactory conclusion. Up selling and Cross selling the Products & Services. Ensuring the company store presents itself to a high standard of customer service. Assisted in promoting new brands introduced to the market. Maximising every sales enquiry. Guided and supervised employees working in retail stores of the firm on products displays, promotion, new products, and effective customer service and sales techniques. Worked in coordination with each store’s individual needs, thus facilitating the successful functioning of the store. Developed strong relationships with customers maintained cordial relations with existing and new customers & Involved in developing a customer service policy. Maintained accounts of sales made, new orders, cash transactions and customer details. Superintended the condition of the store and ensured proper maintenance, for optimum customer appeal. Attention on market reviews about products, prices, offers of competitor and updating to line manager. CUSTOMER SERVICE EXECUTIVE CUM SHOWROOM IN-CHARGE (April 2008 to April 2013) Al-FUTTAIM ELECTRONICS, DUBAI, UAE. Responsible for sales of the Company’s Properties. Follow up leads Contact Client, conduct effective meetings and close deals. Contacts Leads & Prospect. Follow up on existing clients. Prepare sales reports. Prepare & execute presentations. Getting new listings. Meeting targets. Follow-up customer’s accounts. Follow-up collections. Handle customer service. CALL CENTER EXECUTIVE(June 2007 to February 2008) Sparsh BPO, BANGALORE, INDIA In-Bound call process. Handling the customer’s queries affectively. Identify and respond to customer needs and related issue. COMPUTER SERVICE ENGINEER (August 2006 to May 2007) DOT COMPUTER SOLUTATION, CALICUT, INDIA. Trouble shooting, Installation and maintenance. Technical support, Customer services. ACADEMIC HISTORY BACHELOR OF COMPUTER APPLICATION (Chennai 2005) HIGHER SECONDRY SCHOOL (2002) O OTHER QUALIFICATION ADVANCE DIPLOMA IN ARTIFICAL INTELLIGENCE(2019) National Institute of Electronics and Information Technology (NIELIT-CALICUT) CISCO CERTIFIED NETWORK ADMIN (CCNA R&S) (2006) Accel IT Academy, Chennai, India. MICROSOFT COMPUTER PROFFECTION(MCP) (2006) Accel IT Academy, Chennai, India. COMPUTER SKIILS Python, R-Programming, Machine Learning Algorithms Natural Language Processing, Deep Learning Algorithm English, Hindi, Malayalam, Tamil, Arabic. LA LANGUAGE KNOWS PE PERSONAL PROFILE Date of Birth: 21th December 1979 Nationality: Indian (Kerala) Marital Status: Married Permanent Address: Ambalath Veedu, Near Homeo Collage, Karaparamba, Calicut-10