Roshelle Ramos

I’m a highly dedicated and detail-oriented remote support professional with over 5 years of experience in customer service, sales, and virtual assistance. I’ve worked with diverse clients across industries including eCommerce (Amazon, KLOOK), healthcare, and memorial sales, helping them manage day-to-day operations and deliver excellent customer experiences.

In my role as a Customer Service Representative, I’ve handled voice, email, and live chat support, resolving product issues, assisting with bookings, and managing escalations with empathy and efficiency. My time with Amazon and KLOOK sharpened my ability to work under pressure while maintaining quality and professionalism.

At Teletransform, I served in a healthcare account making outbound calls to schedule appointments, verify insurance details, and follow up with patients and providers. I’m confident navigating CRMs, coordinating with internal departments, and ensuring accurate record-keeping.

I’ve also worked part-time in memorial park sales, where I handled client inquiries, hosted site visits, and closed property sales, demonstrating both my interpersonal and sales abilities.

I’m highly organized, reliable, and comfortable with tools like Google Workspace, Excel, CRM platforms, and WhatsApp. I thrive in remote setups, value clear communication, and am always focused on helping clients stay on track, whether it’s through task management, follow-ups, or accountability support.

If you’re looking for someone you can count on to get things done with consistency and care, I’d love to be part of your team.