Rosheena Loise Feria Sabate

PROFESSIONAL CAREER Customer Service Representative Telus International Philippines| July 2019 - March 2021 Travel and Hospitality ROSHEENA LOISE F. SABATE CUSTOMER SERVICE REPRESENTATIVE/ VIRTUAL ASSISTANT PROFILE I am a customer service representative with more than two years broad experience in handling international accounts. I deal with complex issues efficiently. I'm passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Handled billing and general inquiry. Processed refunds and compensations. Educated users on the factors why their reservations were canceled Assisted the customers in making a payment and getting paid. Sent emails and chat to customers for follow-up. Handled both inbound and outbound calls. Customer Service Representative TSD Global, Inc.| March 2019 - May 2019 Outbound Sales Collections Assisted the customers in paying their subscriptions. Managed billing and general inquiry. Made a sale through offering other subscriptions that will be more suitable to customers. Customer Service Representative iOpex Technologies, Inc.| November 2018 - January 2019 Salon Reservation Assisted customers in booking an appointment. Managed billing and general inquiry. Provided discounts and credit if the client is eligible. ACHIEVEMENTS Customer Service Representative - Certificate of Completion for Airbnb Basecamp (2019) - Stellar Performance/ TOP Solves Per Day Performer (September 2019) - Stellar Performance/ Attendance (2019) - Rank 4 Overall Stack Ranking for September 2019 Car Reservation Offered assistance to customers in finding a car to rent. Dealt with customer queries and complaints before, during, and after booking a car. Contacting pick-up point assistants with the customer’s demands or concerns. GET IN TOUCH! Real Estate Transferred real estate properties from platform to Google Sheets Managed 12,000 entries in three weeks Mobile: - Email:-Skype: live:eishoreenaloise Address: 068 Calumpit St. Sto. Cristo, San Isidro, Nueva Ecija, Philippines 3160 C3/ Customer Contact Channels| November 2017 - March 2018 Project-based Virtual Assistant Skyslope | September 2020-October 2020 Project-based Virtual Assistant Grab n Grub Guam | March 11-March 23, 2021 Updating the Menu on the website Sending reports on issues encountered EDUCATION HISTORY Bicol University Bachelor of Arts in Political Science Year- Debate Circle Member Banyuhay Chorale Member University LGBTQ Community Advocate Polangui General Comprehensive High School Class of 2015 | Consistent Honor Student -Special Program in the Arts Awardee SKILLS AND INTERESTS - Customer Service Computer and Technical Literacy Multitasking Communication Leading and Managing Dedicated Team Player Problem Solving