Roshawn Sterling

Roshawn Sterling DETAILS PROFILE Kingston, Jamaica Diligent and forward-thinking professional with organized and competitive nature that is motivated to learn, grow and excel. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. -- EMPLOYMENT HISTORY EDUCATION Wolmer's Boys' School High School Diploma                 Provide information about available products and services Place calls to new and current business customers Respond to emails promptly Establish excellent sales ability and strong interpersonal skills. Meet sales quota consistently Monitor social media Set up appointments with potential and current customers   Worked with ecommerce platforms like Shopify and Shipmonk. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns Provided primary customer support to customers in fast-paced environment Assisted customers with shipping and special order requests, and arranging merchandise pick-up at other locations. Recommended Products to customers, thoroughly explaining details. Collected customer feedback and made process changes to exceed customer satisfaction English - I Mathematics - I Principle of Business - I Principle of Accounts - I Information Technology II Physics - II Remote Customer Service Agent, Prepdeck LLC Chemistry - II Technical Drawing - II  Utilized Zendesk as a CRM to manage up to 200 client contacts per day. Social Studies - III Certificate  B2B Sales Representative / Graphic Media Personnel, The Human Resource Management Association of Jamaica CXC Certificate of Business Studies     Assistant, Mines and Geology Division       Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements. Created and updated physical records and digital files to maintain current, accurate and compliant documentation. Managed and completed paperwork and overall office administration operations. Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions. Worked closely with manager to provide effective assistance for specific aspects of business operation. Assisted manager in all aspects of business operations.