Roshan Vinayan

Roshan Vinayan Sree Vinaya, #484, 2nd Main Udayshankar Road, Udayanagar , Bangalore, Karnataka-- PROFESSIONAL SUMMARY Currently managing implementation and support team, building and maintaining solutions for publishers. I am a professional with 13+ years of experience, working in IT & International customer service sectors. Working with Impelsys a company that develops digital platforms for publishers of e-books and learning management system providers, I have had the opportunity to directly work with majority of the STM Publishers in the world on different projects as part of Impelsys development team. I thrive and have maximum impact in an end-user computing environment. I build bridges between people and organizations, share value strategies, handle project management, corporate communications, and business development. I have extensive experience in managing business process outsourcing operations. My favorite stage of a project is working with the client or business unit leader to understand their business objectives, brain storming with them as we go through that collaborative process, the ideas start to flow and that's always the fun part. I have an extreme interest in trying out new tools, identifying ideas and devise feasible solutions to broadly relevant problems. Hardworking Project Manager skilled at building and maintaining positive relationships with all project stakeholders. Top-notch attention to detail and problem-solving abilities with a resourceful mindset and thorough approach. Ready to apply 13+ years of experience to a demanding long-term position. SKILLS ● ● ● ● ● Project Management Customer Relationship Management Employee Relations Business Development Project Coordination ● ● ● ● ● Client Relations Customer Engagement Team Coordination Training Communication WORK HISTORY PROJECT MANAGER | 11/2014 to Current Impelsys India Pvt Ltd - Bangalore, Karnataka ● Managing and leading the implementation & Customer Engagement & support teams. ● Managing co-ordination of the clients and the team working engaged in the project work. ● Detailed project planning and control including: Developing and maintaining a detailed project plan. ● Managing project deliverables in line with the project plan. ● Recording and managing project issues and escalating where necessary. ● Managing project scope and change control and escalating issues where necessary. ● Liaise with, and updates progress to, clients and senior management. ● Act as the central client point of contact throughout the life of the project beginning after sales with project scope. ● Clearly, understand and communicate customer requirements and integration points in the context of the statement of work. ● Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs. ● Manage all day to day administrative activities of a given project from inception to closure. ● Maintain regular communication with both customer and internal teams and constantly manage customer expectations. ● Achieve customer satisfaction through successful delivery of defined project scope. ● Compile customer requests and deployment issues to provide a feedback channel to our core products. ● Capture and communicate experiences in formal post-Mortem feeding lessons learned, best practices and resources back into consulting practice. ● Manage multiple projects and initiatives at the same time. ● Managing coordination of the internal teams and working groups engaged in project work(requires extensive follow-up and coordination). ● Managing project deliverables, project scope and change control in line with the project plan. ● Providing regular status reports. ● Prioritizing project goals with other ongoing projects. TECHNICAL SUPPORT LEAD | 06/2012 to 10/2014 Impelsys India Private. Limited - Bengaluru, KA EXECUTIVE-MARKETING & BUSINESS DEVELOPMENT | 03/2011 to 05/2011 Uniglobe The Travel Company - Bangalore, Karnataka ● Uniglobe The Travel Company Assisted in Travel Operations , Leisure Travel Department and also Helped with Implementation of Uniglobe Tools and its Proper Usage to Ensure the Highest Quality and Uniformity. ● Helped In Acquiring New Clients and Help Maintaining Existing Clients. ● Certified in Amadeus Basic Course & Amadeus Advance Reservation. ANTI-FRAUD SPECIALIST | 09/2008 to 01/2011 Singlesnet Inc - Bangalore, Karnataka ● Responsibilities At Singlesnet, Inc. ● Investigate accounts and transactions to stop fraudulent behavior, Identify trends from investigations and reports, Design countermeasures to stop fraud, Review Transactions for vulnerabilities, Gather and synthesize relevant data. ● Review and take action on reports of fraud from members as needed. SENIOR SPECIALIST-OPERATIONS/CHAMPION CCC | 10/2005 to 09/2008 AOL India Pvt Ltd - Bangalore, Karnataka ● Operations/Champion CCC AOL India Pvt Ltd Provided on phone live support for our customers in the United States. ● Achieved the prescribed targets by the company to contribute profits to the firm. ● Enhanced productivity by achieving company's metrics. ● Trained new members of the team to achieve team's targets and bring them up the learning curve, Nirvana Business Solutions. EXECUTIVE OPERATIONS | 05/2005 to 10/2005 Nirvana Business Solutions - Bangalore, Karnataka EDUCATION Manav Bharti University - Solan | B.Com May 2016 St. Aloysius College - Bangalore | PUC PCMB, Oct 2001 New Horizon Public School - Bengaluru, KA SSLC, Apr 1998 ACCOMPLISHMENTS & CERTIFICATIONS ● CMMI-SVC -Level 3 Certification ● Currently Pursuing PRINCE2® Foundation and Practitioner 2017 ● Pursuing Agile Certified Practitioner (PMI-ACP)® & PMI-RMP® Certification Course Most Valuable Team Player ● Impelsys India Pvt Ltd Amadeus certification ● Amadeus Basic Course ● Amadeus Advance Reservation Metric Master ● Nov 2007 - AOL - Prashanthi Goswami Sr.Ops Manager ● For excellence in performance Metric Master ● Oct 2007 - AOL - Prashanthi Goswami Sr.Ops Manager ● For excellence in performance Most Improved CCC ● Feb 2007 - AOL - Rajiv Ahuja(VP & RGM) Best Team ● Dec 2006 - AOL - Rajiv Ahuja(VP & RGM) ● For excellence in performance Most Improved CCC ● Sep 2006 - AOL - Rajiv Ahuja(VP & RGM)