Roshan Jaiswal

- ROSHAN JAISWAL -,Shibtala Lane, Howrah Shibpur Howrah, West Bengal, 711102 Customer Service Associate (IP) EDUCATION BENGAL COLLEGE OF ENGINEERING & TECHNOLOGY GPA: 7.79 Durgapur, West Bengal B.Tech Electronics & Communication Engineering (Jun 2018) Relevant Coursework Advanced Telecom Cisco Networking & Routing Password Manager on Core Java ADDITIONAL SKILLS Ability to analyze ,troubleshoot and determine technical problems Excellent Communication & Presentation skills JAVA, C language CERTIFICATIONS Aspirevision Tech Education for CORE JAVA Microsoft Technology Associate for Password Manager on CORE JAVA BSNL (NSCBTTC) for ADVANCED TELECOM Microsoft IT Academy for NETWORKING (Essentials) Tech Learning Solutions Pvt Ltd for NETWORKING & ROUTING CAREER OBJECTIVE Efficient professional with 1+ years of experience and a proven knowledge of customer satisfaction, customer communications, and conflict resolution. Aiming to leverage my skills to successfully fill the Customer Service Associate (IP) role at your company. EXPERIENCE CUSTOMER SERVICE ASSOCIATE (IP) Amazon Development Centre India Private Ltd, Noida, Noida, Delhi / Aug 2018 Aug 2019 • Managing incoming calls and customer service inquiries • Identifying and assessing customer's need to achieve satisfaction • Drafting emails for each contact that acts as a documented proof to the customer's • Providing accurate and complete resolution • Resolves product or service problems by clarifying the customer's • • • complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution Take ownership of customer issues Troubleshoot problems and see them through to resolution Escalate unresolved issues to the appropriate internal teams