Rosemary Ugwuanyi

ROSEMARY UGWUANYI Vi rtual Assi stant | Short‑Term Rental Co‑Host ADDRESS Remote (GMT+1) EDUCATION 2021 -2024 UNIVERSITY OF BENIN MSc in Cytopathology and histopathology 2005 - 2010 IMO STATE UNIVERSITY Bachelor of Medical Laboratory Science PROFILE SUMMARY Detail‑oriented and highly motivated Virtual Assistant and Short‑Term Rental Co‑Host with hands‑on training from a crash course in short‑term rental management. Skilled in guest communication, listing optimization, calendar management, and administrative support. Passionate about helping Airbnb and short‑term rental hosts deliver excellent guest experiences while maximizing occupancy and revenue. Reliable, organized, and eager to grow with a results‑driven hosting team. WORK EXPERIENCE Virtual Assistant & Short-Term Rental Co-Host YEAR: PRESENT Managed guest communication from inquiry to post-checkout Responded promptly to booking requests and guest messages Maintained and updated reservation calendars to avoid conflicts Prepared and used professional guest message templates Coordinated cleaning and maintenance between stays Supported listing updates for clarity and guest appeal Assisted with issue resolution to ensure guest satisfaction Followed SOPs, confidentiality, and professional standards TOOLS & TECHNOLOGY SKILLS Guest Communication & Customer Support Airbnb & Short‑Term Rental Co‑Hosting Calendar & Reservation Management Check‑in / Check‑out Coordination Listing Setup & Optimization (Airbnb, Booking.com) Message Automation & Guest Follow‑ups Cleaning & Maintenance Coordination Virtual Assistance & Admin Support Email & Inbox Management Data Entry & Internet Research Time Management & Attention to Detail Professional Written Communication LANGUAGES Airbnb, Booking.com and Other Short-Term Platforms Google Workspace (Docs, Sheets, Form, Calendar, Gmail) WhatsApp & Email Communication Calendar Management Tools Basic CRM & Task Management Tools WORK EXPERIENCE Medbury Medical Services Data entry officer Inventory management Maintenance log documentation Requisition preparation and forecast management REFERENCES English: Fluent 2016 till date Available Upon Request