Rosemary Thompson
Contact
Objective
Location: Elmont, NY
Phone:-
Email:-
Experienced Administrative and Customer Support Professional with a
focus on delivering high customer satisfaction. Skilled in diagnosing
issues, managing escalations, and collaborating across teams to
enhance product quality and customer experience. Eager to
contribute to a fast-paced, growth-oriented environment.
Education
Work History
Johnson & Wales University
Associates of Applied Science,
Culinary Arts
2023 - 2024
Key Skills
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Customer Support (Phone,
Email, Chat)
Critical Thinking & Problem
Solving
Microsoft Office (Excel, Word,
Outlook, PowerPoint)
Google Workspace
Documentation & Process
Managment
HubSpot/CRM
Pipeline Management
& Data Analytics
Onboarding process
management
Project Management
Language
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Spanish – Fluent in oral and
written communication
Remote Administrative Assistant | JP Carrier Inc.
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Managed a high volume of inbound and outbound calls and
emails, maintaining a professional demeanor.
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Ensured driver compliance with DOT regulations through regular
inspections, training, and recordkeeping.
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Managed day-to-day client scheduling, effectively addressing
inquiries, and coordinating transportation services.
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Managed a fleet of 7 vehicle’s registrations, inspections, and
scheduled maintenance to ensure DOT compliance and
operational efficiency.
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Streamlined the onboarding process for new hires. Collected
documentation and provided comprehensive company
orientation.
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Processed & managed payroll for 10 employees distributed
payments to employees.
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Reported daily to the company owner on operational
performance, financial metrics, and upcoming client transportation
schedules.
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Effectively dispatched 6 drivers and communicated with clients
and owner to maintain strong relationships and resolve issues
promptly.
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Designed and managed the full billing process, from invoice
preparation to payment collection ensuring accurate and timely
invoices.
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Reconciled bank statements with invoices to ensure payment
accuracy.
2018 – 2020
Personnel Secretary and Bus Driver | Huntington Coach Corp.
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Managed high call volume of inbound and outbound calls
professionally.
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Filing paperwork, putting together, and filing charts on all new hires
and current employees.
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Managed all DOT compliant paperwork.
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Conducted interviews and increased quality of new hires by
adhering to a meticulous candidate screening and assessment
process.
Managed HR compliance initiatives, including the implementation
of DOT, federal, state, and local employment regulations. Including
licensing, certifications, DOT physicals, drug testing and
background screenings.
Coordinate educational and training orientations.
Streamlined the onboarding process by following up with
interviewees to confirm timely submission of required
documentation and verifying references.
Operated a school bus, safely transporting students to and from
their destinations.
2014 - 2020
Owner & Manager | Rosie’s Hot Sauce Company
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Successfully managed the day-to-day operations of an ecommerce business.
Implemented effective marketing strategies to promote organic
traffic across multiple channels, including social media and online
advertising, driving significant sales growth.
Sourced and procured high-quality ingredients from domestic and
international suppliers to maintain consistent product quality and
flavor.
Maintained meticulous financial and processing records,
accurately tracking all sales, purchases, and inventory to optimize
business performance.
