Rosemary Oko

ROSEMARY OKO Customer Service Representative Lagos, Nigeria 100324 --www.linkedin.com/in/rosemary-oko-b7 Dedicated and results-oriented Customer Service Representative with three (3) years of experience in providing exceptional support to customers. Skilled in resolving inquiries, managing complaints, and ensuring customer satisfaction. Seeking an opportunity to contribute my expertise in a dynamic customer-focused team. Seeking to and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skills Analytical Thinking and Problem Solving Tech Savvy and Microsoft Office Suite Leadership and Teamwork Active Listening Data Entry Receiving support Product knowledge and Time Management Written and oral communication Work History \ Customer Service Representative (Remote) ● ● ● ● Premier Producer Group, Marion Indiana, USA Achieved a 10% increase in successful sales conversions by refining cold-calling scripts. Maintained an average of 95% customer satisfaction rating through effective problemsolving and active listening. Successfully resolved over 80% of customer complaints, preserving the company's reputation. Exceeded monthly sales quotas by 15%, consistently going the extra mile to meet targets. Administrative Assistant ● Jan 2024 - Present July 2023 – Dec 2023 Jach Petroanalytical Laboratories Limited, Port Harcourt Implemented a customer feedback system resulting in a 25% increase in customer satisfaction. ● ● ● Prepared samples for testing and conducted laboratory analyses of soil and water. Maintained laboratory records and followed safety regulations. Undertook administrative and customer service tasks and made presentations. Customer Service Representative 68 Nigerian Army Reference Hospital Yaba, Lagos. ● ● ● ● ● Mar 2022 – May 2023 Referred unresolved customer grievances to designated departments for further investigation. Entered work orders and details of impressions, models and components into computer system. Built trusting relationship with customers to better understand needs. Investigated and resolved customer concerns related to order inquiries and delivery tracking. Examined models and impressions and reviewed prescriptions to identify dental equipment DENTAL TECHNOLOGIST Jan 2021 – Dec 2021 Military Hospital Lagos (MHL) Ikoyi, Lagos State Nigeria.         Maintained clean, tidy and safe workspaces by complying with procedures. Met daily demand by prioritizing and planning workloads. Entered work orders and details of impressions, models and components into job book. Examined models and impressions, Fabricated partials dentures. Repaired, relined and rebased dental prosthetics. Created plaster models using patient impressions. Used specialized equipment to polish and smooth surfaces of framework and dentures. Achievements: ● Contributed immensely to various presentations carried out by my unit. ● Emerged the best intern in the Dental Technology unit. Bachelor of Technology: Dental Technology Federal University of Technology Owerri - Imo State, Nigeria Accomplishments Increased client base by 75% within six (6) of joining the organization Increased customer retention by 20% above company average with 6 months Increased Company visibility by 75% Training  ALX Virtual Assistant