Rosemary Oko

ROSEMARY AHUDIYAH OKO www.linkedin.com/in/rosemary-oko-b7 PROFESSIONAL SUMMARY Results-oriented Sales and Customer Services Professional with years’ experience in telesales, lead generation, and CRM-driven customer engagement. Proven ability to prospect and qualify leads, conduct high-volume outreach, and support sales conversion. Skilled in cross-functional collaboration, customer relationship management, and using sales tools to exceed KPIs. Eager to leverage my communication and problem-solving skills to drive pipeline growth and revenue. WORK EXPERIENCE Call Experts • USA Customer Service Representative (Telesales) • 04/2025 – 07/2025 • Build and maintain relationships with clients to understand their life insurance needs and recommend suitable life insurance products. SKILLS Lead Generation & Prospecting, Inbound & Outbound Call Handling, CRM Systems, Persuasive & Negotiation Skill, Customer Satisfaction & Retention, Problem Resolution & Conflict Management, Empathetic Communication & Active Listening, KPI-Driven Performance, Tech savvy & Microsoft Office Suite, Verbal Communication & Written Communication, Product knowledge & Team Collaboration. • Conducted high volume outbound and inbound calls, understanding and meeting customer needs utilizing CRM tools • Maintained an average of 95% customer satisfaction rating through de- escalate sensitive customer concerns by applying healthcare communication skills and active listening. • Resolved complex customer issues by investigating root causes and implementing solutions, reducing escalated cases by [25%] within the first quarter. EDUCATION Bachelor's Degree Federal University of Technology, Owerri, Nigeria Virtual Assistant | ALX | Completed Premiere Producers Group • USA Customer Service/Sales Agent (Telesales) • 01/2024 – 03/2025     Maintained an average of 95% customer satisfaction rating through effective problem-solving and active listening. Conducted outbound and inbound calls daily, understanding and meeting customer needs utilizing CRM tools Achieved a 15% increase in sales conversion rate by implementing personalized sales pitches, resulting in higher customer satisfaction and repeat business. Collaborated with remote teams using tools like Slack and Trello to optimize workflows Jach Petroanalytical Laboratories Limited • Nigeria Administrative/Office Assistant • 01/2024 – 10/2025     Provided comprehensive administrative support to the Executive Director, including managing complex calendars, coordinating travel arrangements, and preparing expense reports. Successfully managed high-volume email and phone inquiries, resolving issues efficiently and professionally. Processed 2000 documents per day, reducing backlog by 50% and improving overall data accessibility for the team Jach Petroanalytical Laboratories Limited • Nigeria Customer Support Officer • 05/2023 - 12/2023  Implemented a customer feedback system that improved satisfaction rates by 25%.  Managed high-volume phone and email inquiries, providing front-line support to customers and timely resolutions while maintaining professionalism and empathy.  Coordinated with teams to ensure effective tracking and updates of customer cases, enhancing operational efficiency.  Assisted in onboarding new customers by explaining product and service features, helped improve customer retention by delivering excellent service and support.