Rosemary Jerome

Rosemary Jerome Medical Virtual Assistant https://www.linkedin.com/in/rosemaryjerome? Remote https://gamma.app/docs/Rosemary-Jerome-Portfolio-5jv7f2sve49wb66?mode=doc PROFILE HIPAA- and GDPR-certified Medical Virtual Assistant with 3+ years of hands-on experience and a strong Psychology background, delivering patient-centered, detail-driven healthcare support. Proficient in EHR/​ EMR management, medical billing and coding, insurance verification, patient scheduling, and care coordination, with a consistent focus on accuracy, compliance, and workflow efficiency. Leverages psychological principles to communicate empathetically, support patient adherence, and enhance overall patient experience. Recognized for maintaining high documentation accuracy, minimizing billing discrepancies, and facilitating seamless coordination between patients, providers, and care teams to ensure continuity of care. PROFESSIONAL EXPERIENCE Medical Scribe Nofic Treatment Center • Transcribed over 5 patient encounters daily, ensuring 99% documentation accuracy in EHR systems (Epic). • Pre-filled vitals, physical exam findings, and wound status in patient charts before provider review, optimizing clinical flow. • Entered, proofed, and uploaded provider notes and wound care updates for postvisit documentation review. • Collaborated with a multidisciplinary team to maintain precise clinical records, reducing charting time by 25%. • Maintained full compliance with HIPAA standards, safeguarding patient data confidentiality. 2025 Remote Medical Virtual Assistant | Medical Documentation & Patient Coordination (Volunteer) Netwealth Consult • Managed appointment scheduling and follow-ups to support continuity of care • Updated patient records in EMR systems • Assisted with patient intake documentation • Responded to patient inquiries professionally • Maintained strict confidentiality of patient data 2024 Hybrid Medical Chart Auditor /Documentation & Quality Octovia Clinic • Audited 100+ clinical records, focusing on wound care and chronic disease documentation to ensure regulatory compliance. • Identified and corrected documentation discrepancies, achieving a 20% reduction in transcription and billing errors. • Improved data quality and provider efficiency by establishing audit feedback loops for EHR documentation. • Ensured adherence to HIPAA and internal QA standards across multiple departments. 2022 Remote Healthcare Administrative Assistant (Patient Support & Medical Documentation) Faith Alive Clinic • Supported telehealth and in-person visits, transcribing provider notes and entering accurate treatment data into EMR. • Managed patient records for wound care and chronic disease follow-ups, ensuring documentation completeness. • Resolved claim denials through precise data verification and record auditing, recovering 15% in previously lost revenue. • Enhanced patient satisfaction by streamlining documentation workflows, reducing record delays by 30%. 2020 Hybrid EDUCATION & CERTIFICATION BSc In Psychology University Of Jos 2019 HIPAA Certification AMA Compliancy Group & Alison 2025 Medical Virtual Assistant Certification The Medpharm Consult 2025 Medical Coding Udemy 2025 Medical Teminology Udemy 2025 Medical Scribe Certification Alison 2025 CORE COMPETENCIES & TECHNICAL SKILLS Clinical & Documentation Support • Electronic Health Records (EHR/​EMR) – general workflows • Patient chart preparation & documentation • Medical transcription & proofreading • Intake forms & progress notes Compliance & Confidentiality • HIPAA & GDPR patient data confidentiality • Secure record handling Administrative & Patient Support • Appointment scheduling & follow-ups • Patient communication (phone, email, messaging) • Telehealth support & coordination