Rosemary Jerome

Rosemary Jerome HSE 121, ZN A . Apo Resettlement. Abuja, Federal Capital Territory --I am a highly versatile and motivated professional with a diverse skill set encompassing roles as a Psychologist, Customer Care Representative, Virtual Assistant, SEND Teacher, Receptionist, Secretary, and dedicated NGO Volunteer. With a solid foundation in psychology, Customer Care Services, and a passion for supporting individuals with special educational needs, I bring a unique blend of technical proficiency, empathetic communication, and organizational expertise to every role. As a detail-oriented individual, My experience as a psychology and customer care representative has honed my multitasking abilities and polished my interpersonal skills. In addition, my time as an NGO volunteer has given me a deep understanding of community engagement and the importance of social impact initiatives. I am adept at managing diverse responsibilities and thrive in dynamic, fast-paced environments. My commitment to fostering inclusivity and providing support to those in need underpins my professional ethos. I am eager to contribute my expertise to a team dedicated to making a positive impact on the lives of individuals and communities. Links https://www.linkedin.com/in/rosemary-jerome-ba/ Work Experience Customer Care Representative 01/2024 to 11/2024 The Barrel Ng (Truck Central Abuja)     Answering questions about a company’s products or services Answering both general/specific customer questions about the company’s products/services is a key responsibility of many service agents. Processing orders and transactions Receiving and processing incoming orders both online and in person. Handling order cancellations, product returns, or exchanges, ensuring that customer orders and transactions are processed in an efficient and timely manner. Resolving issues and troubleshooting technical problems Resolving product/service issues, troubleshooting problems, and providing on-going technical assistance to customers. Providing help and support with installation, customization, maintenance, and upgrading of the product.  Delivering information about a company’s offerings Providing information about a company’s special offerings and upselling related products/services. SEND Teacher 01/2023 to 09/2023 Herizon Educationals Abuja, Federal Capital Territory   Building, managing, and developing children with special academically. Provide coaching and mentorship, conduct performance evaluation, and establish inclusive work cultures Virtual Assistance 06/2022 to 12/2022 Digital Witch Community  Scheduling appointments, making phone calls, making travel arrangements, maintaining the calendar, and managing email accounts. Secretary 09/2021 to 08/2022 (NYSC) Federal Ministry of Works and Housing Abuja, Federal Capital Territory   Extensive experience serving customers, processing transactions, collaborating on a team, and prioritizing tasks in a fast-paced environment. Gained a strong foundation in customer service and relations. Self-Owned 09/2015 to 05/2022 Rosejay Enterprise. Jos, Plateau State      Managing relationship between customers and the company Assisted in training new members of staff Plan and ensure that team goals are archived timely Maintained a friendly manner and calm, positive demeanor when handling complaints Conducts contract negotiation, reconciliations, cashing up, and stocktaking Public Relations 02/2019 to 12/2019 (NGO) Awareness for Psychological Disorders on Campus Jos, Plateau State     Assisted in planning the organization’s events and meetings Accept and distribute emails accordingly Worked in teams to plan and execute strategies that saw to the growth of the college Ensure the documentation of all projects is effectively done  Maintain a united volunteer-to-volunteer relationship Receptionist/Photographer 2013 to 2015 Bonnie Flamez Photo Studio Jos, Plateau State      Answer the telephone and take messages or forward calls Schedule and confirm appointments and maintain calendars Check-in visitors and direct or escort them to their destinations Inform other employees of arrival or cancellation Copy, file, and maintain paper or electronic documents Education Integrated Business School Nigeria 07/2023 to 07/2023 Postgraduate Certificate in Information Security Management and Countermeasures Abuja, Federal Capital Territory University of Jos 09/2015 to 03/2021 Bachelor’s, General and Applied Psychologist Jos, Plateau State University of Jos 01/2011 to 02/2014 Diploma in Theater and Film Art, Jos Plateau State Certifications / Licenses African Leadership Institution 2020 to 2020 Certificate in Professional Public Speaking Managing Individual-Organizational Behavior Basic IT Support Training (Coursera Certificate) 2022 to 2022 Technical Support Fundamentals (Google) Jobberman Soft Skills Course for Employer Partners Alison Certificate 2022 to 2022 Customer Service Skills Administrative Support LinkedIn Learning 2022 to 2022 Customer Service Foundations Grammar Foundations Troubleshooting IT Remote Administration Writing in Plain English Safeguarding (TES) 2023 to 2023 Child Protection for International Schools Children’s Mental Wellbeing for International School Dyslexia Awareness for International Schools First Aid Essentials for International Schools Additional Information Additional Skills Computer Literate People-Oriented Critical Thinker Photography Organization Good communicator and Listener Growth Mindset Languages English, Idoma, and Hausa References On request