Rosemary Ezike

With over 5 years of dedicated expertise in customer services and technical support, I have skillfully served as a proficient virtual assistant and lead marketer. My core focus centers on delivering exceptional service, ensuring an outstanding customer experience, and consistently attaining high levels of customer satisfaction and retention. Proficiency in telemarketing, coupled with a comprehensive understanding of various CRM tools, positions me as a valuable team player with a knack for leadership, adept critical thinking under pressure, excellent communication skills, and the ability to effectively manage conflicts and solve problems.

In addition to my technical skills, my soft skills include excellent written and spoken English communication skills, a quick learning ability, composure under pressure, effective time management for on-time task completion, and meeting strict deadlines. I bring keen attention to detail and accuracy, smart multitasking capabilities, adaptability to thrive in a fast-paced environment, and a proactive approach to tasks. My commitment to confidentiality, diligent follow-up on feedback for swift resolution, strong problem-solving skills, patient demeanor, and efficient collaboration and interaction with the team further enhance my profile. High emotional intelligence, readiness to assist, and a talent for providing clear and simple explanations of complex concepts to customers are integral aspects of my approach. I am genuinely passionate about delivering an exceptional customer experience and motivated to take on new tasks, roles, and acquire additional skills.

Utilizing tools such as Google Workspace, Trello, Zendesk, Slack, Zoom, Hubspot, Zapier, Callendly, Click Up, Apollo, Monday.com, and more, I ensure seamless operations and effective communication within the team.

Furthermore, I have undergone valuable training in Telemarketing/Cold Calling, Email Marketing, and Lead Generation under the guidance of Ekwutosi Cynthia Okeh from the Digital Witch Support Community. Ready to commence work, I assure you of my easygoing nature and unwavering commitment to delivering my best. Let's collaboratively achieve those goals! Feel free to reach out, and I'll respond promptly.

Sincerely,

Rosemary.