Rosemary Ezeanyim

NDIDI ANADI Nigeria | 96, Gbemisola Adenubi street Ago palace way Okota, Lagos|--| LinkedIn www.linkedin.com/in/ndidi-ezeanyim-91805a84 SUMMARY Highly organized and detail-oriented customer service with 10 years of experience in providing exceptional administrative support and Customer service. EDUCATIONAL BACKGROUND Nnamdi Azikiwe University– Awka, Anambra Bsc. Sociology/ Anthropology April 2002 – July 2006 WORK EXPERIENCE Data Analyst Nta-Startv Network Limited – Lagos, Nigeria September 2017 – Present          Defining project goals, scope, and deliverables; developing detailed project plans including timelines, budgets, and resource allocation. Assembling and leading the project team, assigning tasks, and ensuring effective collaboration among team members. Acting as the primary point of contact between the project team and stakeholders; ensuring regular updates and addressing concerns. Monitoring project budgets and ensuring efficient use of resources, including personnel, equipment, and materials. Identifying potential risks and issues, developing mitigation strategies, and implementing contingency plans as needed. Tracking project performance against objectives, timelines, and budgets; adjusting plans as necessary to stay on track. Ensuring that the project meets the quality standards set by stakeholders, making adjustments if quality falls below expectations. Addressing obstacles and finding solutions to keep the project on schedule and within scope. Finalizing all project activities, ensuring completion of objectives, and conducting a post-project evaluation to capture lessons learned and assess outcomes. Call centerTeam Lead Nta-Startv Network Limited – Lagos, Nigeria  Provide required support to team members in order to achieve their set target  Prepare reports and maintain records of inbound and outbound calls January 2012 – August 2017  Working closely with team members to resolve customer problems and reports as required on performance, issues and resolutions  Report to the supervisor periodically on team performances, problems, progress in mastering task and work processes  To disseminates information to the team and forwards information to my supervisor  Follow up on customer enquires not immediately resolved  Manage and direct the daily activities of call center agents and telephone operator perfectly Customer care Nta-Startv Network Limited – Lagos, Nigeria  Working on Stariboss (company client software) September 2010 –December 2011  Activation of decoders for customers and entering their data on the system  Receiving calls from customers that have issues on their decoder  Testing decoder for customers and solving some of their issues e.g. error code 5,888 and no signal  Recharging on-line for customers as well as instructing them on how to recharge on their own  Educating customers on the needs of digital pay television  Making sure that the product gets to end users e.g. sharing of fliers CERTIFICATE ALX Virtual Assistant Course – Completed in September 2024 Dreamport Training - Airline Insider Reading Itineraries Completed July 30, 2024 Allison Course - Travel and Tourism Management Completed June 11, 2024 SKILLS Data Analytics (compilation of daily sales report) Stock distribution INTERESTS Reading LANGUAGES Igbo- Native English - Expert Brand hall Coordination