Rosemary Dick Igoni

Rosemary Dick-Igoni Virtual Assistant Profile Dedicated and detailed oriented Executive Virtual Assistant with 3+ years of experience helping CEOs andbusiness leaders optimize their time, streamline operations, and improve efficiency. Skilled in managing complexcalendars, inboxes, and international schedules, as well as preparing executive communications and coordinatingmeetings. Proficient in digital tools and project management platforms, I provide discreet, reliable, and proactivesupport that allows executives to stay focused on strategy and decision-making while I handle the details. Skills Executive Support: Calendar & Inbox Management, Travel Planning, Meeting Coordination • Communication: Professional Correspondence, Client Relations, Customer Service • Project Management & Workflow Tools: Asana, Trello, ClickUp, Notion, Monday.com • Digital Tools: Google Workspace, Microsoft Office, Slack, Zoom, Dropbox • CRM & Data Management: HubSpot, Salesforce, Zoho CRM, Lead Generation • Business Support: Research, Reports, Presentations, Event Coordination, Bookkeeping • Social Media: Content Scheduling, Engagement, Basic Analytics • Soft Skills: Time Management, Problem-Solving, Attention to Detail, Professionalism • Professional Experience 09/2025 – 10/2025 United State Executive Assistant to Simone Y & Co. / SAmit Tech Inc. | Technical Support Simone Y & Co. / SAmit Tech Inc. Onboard new clients and candidates, ensuring a 95% satisfaction rate and a seamless experience throughout the recruitment process. Supported recruitment activities by generating 100+ qualified leads monthly, sourcing candidates, and coordinating 50+ interview schedules per quarter with a 98% on-time rate. Managed correspondence with clients, candidates, and stakeholders, reducing response time by 30% and maintaining clear, timely, and professional communication. Coordinated and facilitated meetings by preparing agendas, taking comprehensive notes, and ensuring 100% follow-up on action items within set deadlines. Maintained and updated candidate databases, achieving 99% data accuracy and compliance with recruitment standards. Provided administrative and operational support to the recruitment team, streamlining workflows and improving overall efficiency by 25%. • • • • • • 05/2024 – 07/2025 Nigeria Executive Assistant to the CEO of DEXA Academy | Chat Support Digital Exchange Academy (DEXA) Providing prompt and courteous customer service via live chat, addressing inquiries, issues, and complaints to ensure high levels of customer satisfaction. • Assisting customers with product selection, troubleshooting, and usage guidance, showcasing extensive product knowledge to enhance customer experience. Managing escalated concerns with professionalism, ensuring timely resolutions that contributed to improved customer retention. Monitoring and tracking chat interactions to identify recurring issues, collaborating with team members to implement effective solutions. Participating in training sessions to stay updated on product knowledge and customer service best practices, contributing to a more informed and efficient support team. • • • • 02/2023 – 05/2024 Nigeria Virtual Assistant Bengrid Ventures, PortHarcourt Coordinated travel arrangements and accommodations for employees, guests, and clients, ensuring seamless logistics and comfort. • Supported executives by efficiently scheduling meetings, managing calendars, and processing expense reports, enhancing overall productivity. • Implemented and maintained organized filing systems, resulting in streamlined access to critical documents and improved workflow efficiency. • Assisted in preparing and editing documents, presentations, and reports for both internal and external distribution, ensuring professionalism and accuracy. • • Provided administrative support across multiple departments, handling correspondence, organizing virtual meetings, and maintaining a zero-inbox for executives. Education 01/2015 – 12/2018 PortHarcourt B.Eng Electrical Electronic Engineering University of PortHarcourt 01/2010 – 12/2012 Gboko HND Electrical Electronic Engineering Fidei Polytechnic 01/2005 – 12/2007 Onitsha, OND Instrumentation & Control System Engineering Metallurgical Training Institute Certificates Digital Witch Support Certification in IT Support Skills - 2003 Remote Work Professional Certification (RWPC™) – CertiProf, 2024 Customer Engagement: Problem Solving and Process Controls – IBM, 2024 Customer Engagement: Communication and Personality Dynamics – IBM, 2024 Virtual Assistant Skills Training – Erin Both, 2024 Virtual Assistant Professional (VAP) – DEXA, 2024 Virtual Assistant Certificate - Alx, 2024 Wing Assistant Basic Skills Training 1, 2024 Wing Assistant Basic Skills Training 2, 2024 Technical Support Fundamentals – Coursera, 2024 Customer Success Fundamentals – CustomerSuccessU, 2024 Languages English