Rosemary Dick Igoni

R Rosemary Dick-Igoni Portfolio 2024 Virtual Assistant / Project Manager Profile I am an Energetic and tech-savvy Virtual Assistant and Customer Service Specialist with over three years of progressive experience and a proven track record of enhancing customer satisfaction by 30% and reducing complaints by 20% in 3 months or less through detailed analysis. Skilled in providing exceptional support to executives, CEOs, and clients, ensuring efficient administrative operations, communication, and problem-solving. Excellent ability to utilize various digital tools and project management platforms, and adept at handling complex calendars, managing inboxes, conducting meetings, and providing top-tier service. Educational background and Qualifications University of PortHarcourt B.Eng Electrical Electronic Engineering ​PortHarcourt, Rivers State 2015 – 2018 Fidei Polytechnic HND Electrical Electronic Engineering ​Gboko, Benue State 2010 – 2012 Metallurgical Training Institute Instrumentation & Control System Engineering ​Onitsha, Anambra State 2005 – 2007 Area of Expertise Customer service & Support Virtual Assistant & Admin Support Calendar & Email Management Data Entry & Research Problem Solving & Troubleshooting Technical Support Fundamentals Book keeping & Expense Management Time Management & Prioritization TRAINING & CERTIFICATION Remote Work Professional Certification (RWPC™) CertiProf, 2024 Customer Engagement: Problem Solving and Process Controls IBM, 2024 Customer Engagement: Communication and Personality Dynamics IBM, 2024 Virtual Assistant Skills Training Erin Both, 2024 Virtual Assistant Professional (VAP) DEXA, 2024 Technical Support Fundamentals Coursera, 2024 Customer Success Fundamentals CustomerSuccessU, 2024 TOOLS I'M PROFICIENT WITH R Experience R Experience Digital Exchange Academy (DEXA), Owerri Chat Support/Customer Assistant Rep Intern MAY 2024 - PRESENT I delivered fast, knowledgeable customer support via chat, resolving issues and enhancing satisfaction. I also collaborated with the team to improve service. Bengrid Ventures, Anambra ,Nigeria Executive Virtual Assistant FEBRUARY 2023 - MAY 2024 I coordinated travel, managed executive schedules, and maintained organized systems to improve efficiency. I also prepared documents and provided administrative support across departments. Jomie Enterprise, PortHarcourt, Nigeria Customer Service Representative JUNE 2020 - DECEMBER 2023 I consistently exceeded performance metrics, delivering excellent customer service and resolving issues across multiple channels. I also collaborated with teams to improve service processes and ensure customer satisfaction. Volunteer Experience Team Lead Intern, Nigeria— Project Management Bootcamp DIGITAL EXCHANGE ACADEMY (DEXA) | MAY 2024 Successfully coordinated a team of professionals to complete a 21-day project management bootcamp taught by The Open University, UK, and TeamGantt, US. Team Lead Intern, Nigeria—Virtual Assistant Professional Certification DIGITAL EXCHANGE ACADEMY (DEXA) | MAY 2024 Coordinated a team of trainees to complete a Virtual Assistant Professional Certification course. R Projects ✅Email Managemnt (Virtual Ass.) ✅ Chat Support (Customer Service) R Contact Me Let's Work Together!- / - PORTHARCOURT, NIGERIA 500102 S K Y P E I D : L I V E : . C I D. A- C 4 2 D 3 0 8 7 UPWORKPROFILE: H T T P S : / / W W W. U P W O R K . C O M / F R E E L A N C E R S / ~ 0 1 3 4 2 E 5 BEF5CA0E4A8 LINKEDIN P R O F I L E : H T T P S : / / W W W. L I N K E D I N . C O M / I N / R O S E M A R Y DICK-IGONI