Rosemary Akpan

I am a dedicated Customer Service Representative with five years of experience delivering exceptional support to customers across various industries. My passion for helping others, solving problems, and ensuring customer satisfaction has shaped my career in client support.

I specialize in:

✔ Providing efficient and professional customer support via phone, email, and live chat

✔ Resolving customer inquiries, complaints, and technical issues with a solution-oriented approach

✔ Managing high-volume interactions while maintaining a positive and professional demeanor

✔ Using CRM tools like HubSpot, Salesforce, Zendesk and Intercom to track customer interactions and maintain records

✔ Upselling and cross-selling products/services to enhance customer experience and increase revenue

✔ Handling multilingual customer queries and assisting diverse clients globally

My ability to listen actively, communicate effectively, and remain patient under pressure has helped me build trust with customers and contribute to business growth. I take pride in creating meaningful customer experiences that drive loyalty and satisfaction.

Let’s work together to create outstanding customer experiences and take your customer support to the next level!