Rosemarie Sacay

ROSEMARIE MANIO SACAY Mandaue City, Cebu- |-______________________________________________________________________________ SUMMARY: Highly motivated and organized individual with over 7 years of experience in customer service and appointment-setting roles. Possess excellent communication, time management, and multi-tasking skills. Seeking a position to utilize my abilities to manage schedules efficiently, handle client relations professionally, and contribute positively to the team’s overall performance. Dedicated to improving customer satisfaction and contributing to company success through hard work and attention to detail. EMPLOYMENT HISTORY: Optum Global Solutions (2015 – 2018) Pharmacy Help Desk Advocate Provide specific pharmacy benefits information for commercial and Medicare members. Maintained superior knowledge of Optum Rx medications to deliver accurate information for inquiries. Handled difficult and complex customer complaints, resolving issues and receiving satisfaction rates. Documenting records of all reported concerns and issues using standard systems and procedures. Virtual Staffing Solutions (2019 – 2020) Appointment Setter Appointment Setter was responsible for making 300 outbound calls per day and successfully booked 20 appointments per week. Consistently hit daily and weekly quotas for number of calls made and appointments set. Quickly learned new products and services to effectively sell them to customers. Maintained a positive attitude and strong work ethic despite challenging sales goals. Newfold Digital formerly Dreamscape Networks Inc. (2020 – 2023) Business Development Specialist Executed internal and external business strategies to optimize customer relationships, increasing customer satisfaction. Developed proposals, negotiated terms and conditions, and implemented contractual agreements for my clients. Responded to customer questions with a detailed understanding of products, resulting in a customer satisfaction rating of 99%. Built and maintained relationships with consumer and business customers to understand their needs and improve the conversion rate. Exceeded sales target of $33,000 per month. SKILLS: Appointment scheduling Customer service Data entry Microsoft Office Time management Organizational skills EDUCATION: University of Cebu – Main Bachelor in Elementary Education