Rosemarie S. Ortega

635 Unit C Purok 1, Malinta, Los Baños, Laguna-*- Rosemarie Suiza Ortega OBJECTIVE To work for a highly competitive company, one that will build and make use of my skills, talents, abilities and experience, as well as provide more exposure for my professional and personal growth. WORK EXPERIENCE March 5, 2018 to April 23, 2019 e-Commerce Store Work From Home Product Researcher/Lister Responsible for finding trending and sellable products for Employer’s online store, maximizing the use of social media platforms to find good products and searching for the lowest supplier for an approved product, while following client’s criteria. Listing approved products through the online store as well as creating appropriate campaigns and Facebook ads for the products to be launched. Creating/editing short videos using VSDC for product launch. October 1, 2015 to October 30, 2016 Novemila Media Research Lab Los Baños, Laguna Social Media Analyst (Sysomos) Responsible for collecting and analyzing data gathered by different platforms from various sources such as twitter, Facebook, News, Blogs and Youtube, for several brands like Marriott Hotels, Via Rail Canada, etc. Establish presentable reports under client’s criteria. April 2012 to September 2012 Convergys Alabang, Muntinlupa Web Chat Support (Virgin Mobile, Australia) Responsible for assisting members through the website and taking ownership in resolving issues online. Take in calls to support customer service when queue is high. March 8,2010 to October 27,2011 HSBC Electronic Data Processing Alabang, Muntinlupa Operations Associate (HDPP Manila Care) Responsible for relationship management with credit card customers, resolving challenging issues by utilizing negotiation skills, sound judgment and proper composure, while following all HSBC procedures in order to satisfy the clients Ensure credit cards information is updated every end of shift; the standard for Average Handling Time (AHT) is achieved through effectively implementing all service enhancing initiatives; and offer clients alternative and beneficial ways to maximize the use of their card features by selling HSBC products. February 19,2007 to November 4,2008 e-Telecare Global Solutions Alabang, Muntinlupa Inbound Sales Representative (Sprint) e-Telecare is a service bureau contact center providing customer services to our US-based clients. Mainly responsible for communicating with the company’s clients to make inbound or outbound sales, occasionally, via phone. Worked with the team manager and fellow agents to target key performance indicators set by the company in order to assess individual productivity and efficiency; attain team-specific goals. May 4, 2006 to December 15,2006 E-mail Solutions, Inc. Tambo, Parañaque Well-established financial institute that aims to provide researched recommendations for the London and New York markets as well lead’s local stock markets. Publish online newsletter dealing in the global economy and current investment markets. Responsible in qualifying European leads for our clients minimum criteria and to introduce the company as well EDUCATION Tertiary Education- University of the Philippines BS Agribusiness Management Los Baños, Laguna Secondary Education- Canossa Academy Halang, Calamba City PERSONAL DATA BIRTHDAY : March 23, 1985 AGE : 34 MARITAL STATUS : Single REFERENCES Mr. Anatoly Javier Team Leader Convergys Ms. Charmaine Aquino Assistant Manager for Operations (Team Leader) HSBC Electronic Data Processing (Phils) Inc. Mr. Mark Jakobsen Assistant Manager for Operations (Team Leader) HSBC Electronic Data Processing (Phils) Inc. *contact numbers available upon request