Rosemarie Hernandez Reyes

3 years Full Time Free Lancing

US & Canada based young professionals

10 years in customer service and sales

Total of 13 years experience

Why you should hire me:

• Strong leadership and team skills 
• Independent self-starter
• Solid self-discipline and work attitude
• Consistent delivery of superior customer service 
• High emotional intelligence 
  -Professional

Roles that I have played:

• Workforce Manager
• Team Supervisor
• Customer Service Representative (inbound / outbound phone, e-mail, live chat)
• Social Media Manager
• Technical Support for telecoms in the USA 
• Virtual Assistant
• Sales Representative
• Appointment Setter
• Researcher, Data Miner / Analyst
• Fraud Specialist
• Phone Order-Taker
• Blog / Article Writer
• Proofreader / Editor / Grammar and Content Adviser
• Business owner (Catering Service)

I have had exposure to the following technology:

• Windows, Mac and Android environments 
• Microsoft Office Suite (Word, PowerPoint, Excel, MovieMaker)
• Google Apps (Chrome, Mail, Sheets, Drive, Hangouts, Dialer)
• Content Management Systems (CMS)
• PeopleSoft CRM (Customer Relationship Management)
• Facebook, Facebook Pages, Instagram, Twitter (social media)
• Podio, BaseCamp (project management and collaboration platforms)
• Skype
• PayPal

Please feel free to ask questions about the previous jobs I have held.

Thank you.