Rosemarie A. Mella II

 ROSEMARIE ARTUZ MELLA II Permanent Address: #27 Jacob Putol St., Naga City, Philippines, 4400 Mobile Number: - Email Account: - CAREER OBJECTIVE To join in a Dynamic Organization that will allow me to use and apply my management, sales and marketing skills, human resource skills, customer development service skills & business development to help in the growth of the company. WORK EXPERIENCE Position:Data Encoder / Virtual Assistant Department:Contractual Duration:(April 2017 -June 2017) Working Hours: (40hours a week) Company:INCARE Global USA LLC Company Industry: (Healthcare) Location:Naga City Job Description Manage Applicants data requirements for review by following data procedures and techniques. Email and Chat support of applicants, follow up for completion of Data requirements. Input Applicants Data information in Excel file format procedure Upload Applicants Data in Zoho site and company website. Input Applicants data in Google form. Position:FINANCIAL ADVISOR Department:Sales Duration:-) Working Hours: (part-time) Company:AXA Phils. Company Industry: (Insurance) Location:Naga City Job Description Provides specialist advice to clients on managing their money in the most profitable and secure way. Meeting clients to understand their needs and demands Preparing financial plans with a mix of short and long term investments Implementing approved plans Providing periodic updates on the performance of investment portfolios. Provide financial planning support to clients Support investment professionals to cultivate client relationships Prepare financial plans and check their accuracy Respond to prospective customer queries about financial planning Assist in the development plans for the company Offer subject matter expertise to fellow Financial Advisors Maintain awareness of latest legislative changes that may affect financial planning Position:OPERATIONS MANAGER Department:Lotto Agents Duration:-) Working Hours: (40hours a week) Company:Philippine Charity Sweepstakes Office Company Industry: (Government Agency) Location:Naga City Job Description Selects and assigns staff, ensuring equal employment opportunity in hiring and promotion. Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees. Evaluates and verifies employee performance through the review of completed work assignments and work techniques. Identifies staff development and training needs and ensures that training is obtained. Ensures proper labor relations and conditions of employment are maintained. Maintains records, prepares reports, and composes correspondence relative to the work. Maintains contact with retail and chain store management to obtain current information regarding market conditions. Acts as liaison between retail agents and lottery management to resolve problems and respond to inquiries. Ensures timely execution of sales plans and incentive programs. Participates in promotional campaign development to improve lottery sales. Recommends promotional activities specific to individual retailers' needs. Conducts analysis of market conditions and determines strategies to improve sales. Directs and participates in the research and analysis of sales and marketing strategies. Establishes operating procedures applicable to the sales and marketing area. Develops and maintains forms used to document and review sales transactions. Performs related work as assigned. Position:OPERATIONS MANAGER Department:Internet Cafe Duration:(2001/2009) Working Hours: (40hours a week) Company:JAMELLAII CYBERNET, (formerly AQUA COMPUTER) Company Industry: Private Business Location: Job Description Manage and coordinate overall administrative direction and coordination of the Operations Administration involving in coordination, support staff and daily operations. Prepare operational reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Monitor trends and assist in improvement of services by analyzing operating procedures; recommend cost effective and efficient solutions. Monitor and maintain the equipments used if its functioning well for the use of clients. Make sure to have a proper internet service provider and the best software’s so that it can provide clients with the best access. Investigate clients concerns and implement appropriate course of action. Develop the ideal working system for optimum profits. Train employees on the way I manages the store. Position:RECRUITMENT MANAGER Department:Human Resourses Duration:(Jul 2004 - Oct. 2005) Working Hours: (40hours a week) Company:SRL INTERNATIONAL MANPOWER SERVICES, Company Industry: Recruitment Agency Location Job Description Conduct recruitment in provinces specifically in PESO (Public Employment Service Office) offices in Bicol area and facilitate the recruitment of applicants who wants to work abroad. Provide professional support and advice on recruitment to line. Advise PESO offices staffs on best practice recruitment and selection. Preparing job descriptions and person specifications. Writing job advertisements and deciding how and where jobs will be advertised. Preparing other recruitment material depending on the type of organization, for example, brochures and further particulars. Developing creative recruitment solutions if the organization is experiencing difficulties in attracting the appropriate level and quality of staff. Screening application forms and short listing applicants. Devising, running and evaluating selection processes including interviews, psychometric tests, personality questionnaires and various group activities. Keeping up to date with current employment legislation. Running selection centers for graduate recruitment and more senior vacancies. Position:DATA ENCODER (Job Order) Department:IT Department Duration:(Dec 2000 -Jan 2004) Working Hours: (40hours a week) Company:GOVERNMENT SERVICE INSURANCE SYSTEM Company Industry: Government Agency Location Job Description Input lists of items, numbers, or other data into computers and complete forms that appear on a computer screen. Prepare materials for printing or publication by using data entry composing software. Edit current information, or proofread new entries into a database for accuracy. Position:CUSTOMER DEVELOPMENT MANAGER Department:Sales and Marketing Duration:(Jun 1999 –Nov 2000) Working Hours: (40hours a week) Company:CU-UNJIENG PHARMA. CORP (CUVEST PHARMA) Company Industry: Pharmaceutical Industry Location Job Description Providing help and advice to customers, using the organization’s products or services. Communicating courteously with customers by telephone, e-mail and visiting them to provide a one-to-one service. Investigating and solving customers' problems. Handling customer complaints or any crises, such as security issues or a customer being taken ill. Keeping accurate records of discussions or correspondence with customers. Writing reports, analyzing the customer service that the organization provides. Developing feedback or complaints procedures for customers to use. Developing customer service policies and standards for the organization or department. Meeting with other managers to discuss possible improvements to customer service provided. Learning about organization’s products or services and keeping up to date with any changes. Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. Position:TERRITORY SALES MANAGER Department:Sales & Marketing Department Duration:(Mar 1996 -Jun 1999) Working Hours: (40hours a week) Company:ZUELLIG PHARMA. INC. (ALLERGAN DIVISION) Company Industry: Pharmaceutical Industry Location Job Description Visit doctors with accounts specifically dispensing doctors, and promote products/detail new products, as well as monitor prescriptions to certain doctors in order to track-out sales records every month. Required to meet or exceed product sales objectives for an assigned portfolio of products Responsible for providing healthcare professionals with all relevant information that promotes quality healthcare decisions Jointly create call plan and resource strategies with district management for maximizing top and bottom line results within the competitive market place; successfully implement the call plan, and deploy resource strategies as developed with district management on key prescribers and other customers. Seek out and utilize customer and market data to adjust sales strategies, and maximize sales results - monitoring progress and adjusting efforts and activities to exceed goals. Evaluate sales potential and access to existing customers for the purpose of adjusting 1) the Call Plan at determined time intervals, and 2) Resource offerings to existing customers. Continuously prospect for appropriate new customers, and will communicate opportunities, competitive activity, and business events to the District and Area Business Director or Sales/Marketing Management, as appropriate. Develop business relationships with the "highest value" customers, which lead to increased access and sales results. Customize the delivery of product messages (e.g. anatomy, physiology, disease state, and treatment options) to align with customer needs, and will highlight only those features and benefits that are relevant to the customer, yet consistent with Package Insert and Good Promotional Practice. Complete all assignments for the District Manager and Headquarters Sales Management in a timely and efficient manner (including the maintenance of accurate records on all accounts and activities within the territory). Complete all call reporting responsibilities in accordance with current procedures. Distribute samples only to licensed practitioners, and will follow all Good Promotional Practice procedures and policies. Provide for the needed study and certification time, during off-territory hours, required to learn medical, product, and policy information, as well as to maintain Company supplies, equipment, and records. Prepare for and actively participate in all required sales conferences and training classes at local and/or remote locations. Undertake a program of performance and career development, whether through Zuellig Allergan or my own initiative, and will continually strive to improve knowledge, skills, and capabilities. Collaborate with Regional Account Managers (RAM), Area Account Managers (AAM), Specialty Managers, and other Territory Managers on the overall strategic plan for the assigned geographic business. Support presentations with the appropriate literature, samples, and special programs. Position:MEDICAL REPRESENTATIVE Department:Marketing Division Duration:((Jun 1995-Mar 1996) Working Hours: (40hours a week) Company:CROMA MEDIC (Formerly Iomed Inc.) Company Industry: Pharmaceutical Industry Location Job Description Arranging appointments with doctors, pharmacists and hospital medical teams, which can include pre-arranged appointments or regular 'cold' calling. Making presentations to doctors, practice staff and nurses in GP surgeries, and to hospital doctors and pharmacists in the retail sector. Presentations can take place in medical settings during the day or may be conducted in the evenings in a local hotel or conference venue; Organizing conferences for doctors and other medical staff. Building and maintaining positive working relationships with medical staff. Managing budgets (for catering, outside speakers, conferences, hospitality, etc). Keeping detailed records of all contacts, which can involve database management. Planning work, schedules and weekly and monthly timetables. This may involve working with the area sales team or discussing future targets with the area sales manager. Generally, medical sales executives have their own regional area of responsibility and plan how and when to target health professions in that area; Regularly attending company meetings, technical data presentations and briefings. Keeping up with the latest clinical data supplied by the company and interpreting, presenting and discussing this data with health professionals during presentations. Staying up to date with competitors' products. Developing strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare industries. Staying informed about the activities of health services in a particular area. Working with team managers to plan how to approach contacts and creating effective business plans for making sales in a particular area. Organizing and arranging accounts of clients for collections and for remittances. SKILLS - EQUIPMENT HANDLED Management: •Strong organizational and time management abilities •Responsible, reliable and dependable •Budget design and monitoring •Time-efficient, systematic working methodology •Rapid adaptability to new problem-solving and new locations •Obtained skills through training seminars and meetings. Communication: •Extensive customer service experience •Handled customer/client complaints tactfully and through to resolution. •Coordinated information as liaison assisting different departments with correspondence. •Arranging appointments with clients, which can include pre-arranged appointments. •Languages: English, Filipino/Tagalog, Bicol Office and Technical: •Performed high volume of data-processing and typing efficiently and effectively. •Maintained organized records allowing easy access. •Processed and distributed progress reports. •Knowledge of Personal Computer Hardware and Software •Installs, maintains, troubleshoots and upgrades computer hardware and software. •Familiar with MS Office `07 (Excel, Word, PowerPoint, Outlook) •Demonstrated ability to operate all types of automated office machines. EDUCATIONAL ATTAINMENT HIGHEST EDUCATION SECONDARY EDUCATION Education Level Bachelor’s Degree High School Diploma Course Bachelor of Science in Business Administration Majoring Management High School Graduate School/ University Ateneo de Naga University Colegio de Sta Isabel Location Naga City Naga City Month/ Year Graduated Oct 1994 March 1991 OTHER COURSE Education Level Completed Course Course Computer Training Program & Computer Maintenance and Troubleshooting School/ University Colegio de Sta Isabel Location Naga City Month/ Year Graduated March 1996 & March 2002 PERSONAL DATA Marital Status: Single Gender: Female Nationality: Filipino Religion: Catholic Height: 5’3” Driver's License No.: E- Passport No.: TT- Date of Birth: 09/28/1974 Country of Birth: Naga City Civil Status: Single Nationality: Filipino Passport Number: TT- Expiration Date: 02/12/2022 Place of Issue: Legazpi City LANGUAGES SPOKEN LANGUAGE PROFIENCY LEVEL Scale of 5 = Excellent, 1 = Poor English 5 Pilipino 5 WORK/ CHARACTER REFERENCES Name:MILITZ ZALAMEDA Position:PRODUCT SUPERVISOR Company:ZUELLIG PHARMA CORP. Location:MAKATI CITY Work Number:(- Name:LAILA GALANG Position:BRANCH OPERATIONS DEPARTMENT MANAGER NORTHERN LUZON Company:PHILIPPINE CHARITY SWEEPSTAKES OFFICE Location:MANDALUYONG CITY Work Number:(- Name:SYLVIA H. COROD Position:OPERATIONS MANAGER Company:SM BDO TRIANGULO NAGA CITY Location:NAGA CITY Work Number:(-