Roselyn Palermo

COMPREHENSIVE RESUME Of Roselyn B. Palermo 391 Pinikitan Camaman-an, Cagayan de Oro City- SPECIALIZED or TECHNICAL KNOWLEDGE/SKILLS Bachelor of Secondary Education in Technology & Livelihood Education 7 years of working experience in customer relation, administration and marketing works Excellent knowledge in Microsoft Office Suite (Excel & Word) Excellent Communication, Organizational and Administrative skills Dealing effectively with multicultural environment PERSONAL STRENGTH AND SKILLS Dedicated and Resourceful Hardworking and Result Oriented Excellent Interpersonal and communication skills Flexibility and keen to details WORK EXPERIENCE Everythingneon.com (onlinejobs.ph) El Monte California February to November 2016 Position: Virtual Assistant The Sign Store (onlinejobs.ph) El Monte California June 20, 2015 – November 30, 2015 Position: Virtual Assistant Freemont Foods Corporation December 31, 2008- October 24,2014 Position: Administrative Cashier and Administrative Assistant CEN MIN GROUP OF COMPANIES,INC. Dec. 20,2007 – September 31,2008 Position: Customer Service Representative/Administrative Assistant Responsibilities: ● Attracts potential customers by answering product and service questions; suggesting information about other products and services. ● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. ● Maintains financial accounts by processing customer adjustments. ● Recommends potential products or services to management by collecting customer information and analyzing customer needs. ● Prepares product or service reports by collecting and analyzing customer information. ● Contributes to team effort by accomplishing related results as needed. ● Helping/working towards updating the website