EDUCATION-
UNIVERSITY OF SAN JOSE RECOLETOS
CEBU CITY, PHILIPPINES
BS TOURISM
SKILLS
ROSELYN
GUDIA
CUSTOMER
SERVICE/VIRTUAL
ASSISTANT
Email Handling
Inbound Calling
Outbound Calling
Sales/Up selling
Data Entry
Product Research
Advertising
Computer literate and internet savvy
Good communication skills
The ability to work under pressure
The ability to follow instructions
Proficient in delivering high quality results
WORK EXPERIENCES
A dedicated professional
with 8 years combined
experience as a Customer
Service professional.
Extremely motivated to
constantly develop my skills
and continue to learn and
grow professionally.
CONTACT
-
Email:-LinkedIn:
linkedin.com/in/roselyngudia-/
Facebook: roselyn.goody
Address: Philippines
COMPLAINT ANALYST
Take a customer focused approach to handling
Ensure that information about how and where to
complain is kept up to date and available at all service
delivery points
Acknowledge complaints in a timely manner
Address complaints promptly and according to the
order of urgency and keep the complainant informed
throughout the process via Email and phone.
CREDIT CONSULTANT
Manage customer credit files
Monitor the credit granting and updating process
Maintain the corporate credit policy
Manage relations with collection agencies and credit
insurance providers
EMAIL SUPPORT
Responding to emails received
Handling simple as well as complex issues include
Customer Care, Technical Suppor and Order
Fulfillment
INBOUND/OUTBOUND CUSTOMER
REPRESENTATIVE
Handling incoming calls for product inquiry.
Product purchasing and payment processing
Outbound Calling/courtesy call reagrding overdue
balances
Strengthen relationships by increasing contact and
improving the quality of customer experience.
