Roselyn Caballo

I am a dedicated and versatile professional with 3 years and 11 months of combined experience in both BPO and Virtual Assistant roles**,** supporting clients across different industries. My background has allowed me to develop strong customer service expertise, administrative skills, and the ability to adapt quickly to fast-paced environments.

I started my career in the BPO industry, where I handled customer inquiries, provided technical and account support, resolved concerns efficiently, and maintained high satisfaction scores. Over time, I became skilled at managing complex issues, multitasking during high-volume periods, and communicating clearly with customers from different backgrounds.

Transitioning into a Virtual Assistant role, I expanded my expertise beyond customer support. I have experience managing emails, scheduling, calendar coordination, data entry, CRM updates, order processing, appointment setting, and general admin tasks. I’m highly organized, detail-oriented, and comfortable working independently with minimal supervision. I also have experience supporting teams, preparing reports, and handling tasks that require accuracy and confidentiality.

Across all roles, my strengths include professionalism, problem-solving, and a strong work ethic. I take pride in being reliable, easy to work with, and committed to delivering results. I enjoy helping clients stay productive by making their operations run smoothly—whether that means managing day-to-day tasks, supporting customers, or resolving issues quickly.

With my blend of BPO experience and VA versatility, I bring both structure and flexibility to every role. I’m always eager to learn, grow, and take on new challenges that allow me to contribute value and build long-term partnerships.