Roselmay Gildore

CURRICULUM VITAE ROSELMAY A. GILDORE GENERAL VIRTUAL ASSISTANT EXECUTIVE VIRTUAL ASISTANT PROFILE SUMMARY My primary goals are client satisfaction and delivering high-quality work. My key priorities are meeting deadlines and delivering high-quality results. I believe that quality must accompany quantity of work. I aim to develop a good relationship with the customer and maintain open communication. My positive attitude toward all work and challenges makes me not just qualified, but also a useful employee and contributor to any start-ups or successful businesses. I am open to criticism and new ideas that will help me reach the goals set by my employer. I carry out tasks with confidence and efficiency because I enjoy what I do. I'm highly motivated and have excellent time management skills. I learn rapidly and have great analytical abilities. I have a positive attitude towards work because I cherish the trust placed in me by my employer. If the situation requires it, I can multitask. I can work effectively under pressure. I consider a difficult task a challenge. I am convinced that my years of experience in both the corporate and virtual industries will benefit your team. I hope to hear from you soon and discuss what I can do to help your business develop and succeed! LET’S CONNECT! Mobile: - Facebook: https://m.me/roselmay.gildore WhatsApp: - linkedIn: linkedin.com/in/roselmaygildore-b7 Email:- Onlinejobs.ph: https://www.onlinejobs.ph/job seekers/info/- WORK EXPERIENCE FEBRUARY 2020 - FEBRUARY 2025 (FULL-TIME) REMOTE EXECUTIVE ASSISTANT TO THE CEO GDD DOCUMENTATION SERVICES, INC. Key Responsibilities: Executive Support & Project Management Manage complex project workflows and task coordination using ClickUp Coordinate scheduling for field crews and manage operational calendars Monitor project timelines, identify delays, and implement corrective measures Support hiring processes, payroll coordination, and crew scheduling Serve as executive liaison, filtering communications and managing stakeholder interactions Handle schedule changes, permits, and multi-company coordination CRM & Systems Management Oversee customer relationship management operations within HubSpot Perform workflow optimization, data cleanup, and pipeline management Coordinate duplicate contact cleanup and maintain data integrity Create and manage automated follow-up sequences Generate reports and analytics to support data-driven decision making Communication & Call Management Monitor and coordinate call tracking activities through Dialpad Manage voicemail logging and implement automated follow-up processes Draft professional correspondence for internal and external communications Coordinate communication between roofing, insulation, and solar departments Maintain clear and professional communication with vendors and contractors Documentation & Process Improvement Maintain and update internal documentation and standard operating procedures Conduct regular audits of work pipelines and operational processes Create templates and standardized workflows to improve efficiency Update and organize project folders and filing systems Ensure compliance with company policies and procedures Administrative Operations Coordinate cross-departmental activities between multiple business units Manage permit applications and regulatory compliance documentation Support vendor management and follow-up activities Assist with insurance claims processing and service dispatching Handle routine administrative tasks to protect executive focus time WORK EXPERIENCE JANUARY 2019 - FEBRUARY 2020 (CONTRACTUAL-BASED) OPERATIONS ADMIN OFFICER ATHENA Key Responsibilities: Executive & Calendar Management Managed complex executive calendars and scheduled meetings for the CEO Coordinated appointments, prepared itineraries, and ensured time efficiency Organized travel logistics including flights, accommodations, and on-ground transportation Communication & Email Management Drafted professional emails and managed correspondence for the CEO and Head of Operations Prioritized incoming messages and ensured timely responses and follow-ups Maintained organized and confidential communication systems Administrative & Project Support Supported administrative tasks including project tracking, document preparation, and ad hoc assignments Assisted in organizing reports, spreadsheets, and presentations using MS Word, Excel, and PowerPoint Collaborated with different teams to streamline project timelines and deliverables Internal Coordination & Confidentiality Facilitated communication across departments to support internal operations Maintained confidentiality and handled sensitive business documents with discretion Ensured organized workflows and smooth day-to-day operations through proactive support WORK EXPERIENCE AUGUST 2018 - JANUARY 2019 (PROJECT-BASED) VIRTUAL LOGISTICS ADMIN OFFICER CYBERBACKER Key Responsibilities: Logistics & Order Management Coordinate directly with assigned shipping companies to ensure timely processing of orders Monitor and track order status across all stages from purchase, packaging, and shipment to final delivery and client feedback Maintain detailed logs of product movements and ensure accurate date entries for orders in transit and expected delivery Data Entry & Discrepancy Checks Review and verify order data entries, promptly identifying and addressing discrepancies Ensure accuracy in shipment records to support smooth logistics operations and minimize delivery errors Communication & Status Updates Send timely updates to clients and stakeholders regarding the status of shipments and pending transactions Manage and organize records of products for dispatch and maintain visibility of all outstanding orders EDUCATION CamEd Business School Bachelor of Accounting and Finance School Year 2015 - 2018 University of Mindanao Bachelor of Arts in Political Science School Year 2021 - 2025 TRAININGS Year 2018: Virtual Assistant 101 Year 2019: Excel Basics for Data Analysis Administrative Assistants and Office Procedures Microsoft 365 Fundamentals Foundations of Project Management Tools I Used Year 2020: Basics of Canva Sales and CRM Overview Introduction to CRM with Hubspot