Roselle Joanne Colacion

Roselle Joanne C. Colacion-|- | Iloilo City, Philippines CAREER OBJECTIVE Motivated and proactive psychology graduate committed to work professionally and offer top-notch support services to the demands of the company while developing my abilities and gaining real-world experience. WORK EXPERIENCE Guidance Officer at STI College Kalibo (October 2022-Present) -Attending student’s questions -File management and confidentiality -Provide a safe place for each student -Supporting students' career development Customer Service Representative-Voice Account (February 2022September 2022)iQor - Handling customer complaints - Developing and documenting knowledge into helpful information - Responding to customer reviews Customer Service Representative-Non-Voice Account (July 2020-February 2022) iQor - Answering questions about a company’s products or services - Assisting customer with their order and suggesting better products to them - Delivering information about a company’s offerings - Handling customer complaints KEY SKILLS AND ATTRIBUTES • • • Language Skills: Fluent in oral and written English and Filipino Computer Literate (Intermediate Microsoft skills, Canva) Personal Qualities: Reliable, Responsible, Honest, Flexible, Patient, Multi-tasking, Eager to Learn New Things, Fast Learner, Able to Work Well with Minimal Supervision, Reading and Comprehension Skills, and Excellent Written and Verbal Communication Skills. EDUCATION Bachelor of Science in Psychology -) Central Philippine University Bachelor of Science in Psychology -) St. Paul University-Iloilo I hereby certify that the above information is true and correct as to the best of my knowledge. ROSELLE JOANNE C. COLACION