Roselle Ilagan

Roselle Ilagan Dedicated and detail-oriented Customer Service Specialist with years of experience. Excel at prioritizing, completing multiple task simultaneously and following through to achieve goals. Flexible and goal-oriented team player. Dependable self starter and forward thinker. Contact Experience N Phone- Email November 2023- Present UYT- Unleash Your Team General VA/Cold Calling - Scheduling appointments,data entry, maintaining spreadsheets.Responsible for generating leads, pitching products or services, and attempting to close sales. Address January 2023-November 2023 457 Sta Teresita St Sampaloc MLA Philippines Education 2005 Mass Communication Undergrad City College of Manila 2005 High School Graduate Quiapo Parochial School Skills •Proficient in some MS – Office applications (Word, PowerPoint, Internet Explorer) •Good people relation skills •Good managerial and leadership skills Patient, disciplined and hardworking Language Wheelzy - Florida USA Purchasing Manager Getting Condition of the vehicle and negotiating the best or most cost-effective contracts and deals, We make sure close deal and purchase the vehicle. January 2018- January 2019 Pioneer House Manila Insurance Agent Develops base for long-term sources of clients. Compiles lists of prospects. Determines clients' particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments. Ascertains clients' longterm goals October 2016- June 2017 TSA Telco Services Australia Customer Service Representative Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations October 2011- March 2013 Sykes Asia Customer Service Representative Interacting directly with customers and ensuring a high level of customer satisfaction. Primarily responsible for responding to customer inquiries and complaints via phone, email or online chat portals. Reference Alex Paz Manager - Wheelzy Whatsapp# - English - Kider Malig Tagalog Mary Jane Ranin Sales Coach - TSA Manager - TSA Phone: - Email : - Phone: - Email :-