Roselle De San Andres

ROSELLE DE SAN ANDRES Metro Manila, Philippines | Mobile: - | Email:- PROFILE Conscientious and results-oriented Executive Assistant with nearly 6 years of experience supporting Senior Executives in administrative, financial, HR, and operational functions. Skilled in managing communications and enhancing operational efficiency, productivity, and service quality across diverse environments. Recognized for excellence with multiple awards and for consistently delivering exceptional client and stakeholder service PROFESSIONAL EXPERIENCE Emapta Versatile Services Inc. Makati, Philippines / Remote Virtual Assistant - Canada Mar 2022- Present • Provide high-level secretarial and administrative support to two Partners of an international firm, managing complex calendars and emails while facilitating communication and logistics. • Coordinate seamless travel arrangements, accommodations, and organize events and social activities within the organization. • Communicate corporate objectives across divisions through regular correspondence, daily status updates, and monitoring productivity; implement process improvements to enhance overall effectiveness of personnel and activities. • Oversee the integration and maintenance of CRM systems, including troubleshooting, updates, and report generation. • Research and write internal documentation, including emails, memos, presentations, and communications on behalf of executives. • Serve as the first point of contact for customer service, handling and redirecting calls/emails to Executives/Partners and managing client contact lists. • Performs HR duties including overseeing employee performance evaluations, addressing administrative inquiries, posting job openings to university and external job boards, screening candidates, and scheduling final interviews. Cloud Employee Asia Inc (Part-Time) Makati, Philippines / Remote Client Services Assistant – United Kingdom Sep 2022- May 2024 • Provided comprehensive administrative support, including managing emails, client correspondence, and documenting meeting minutes for internal and client meetings using tools like Asana, Fireflies, and Slack. • Conducted regular check-ins with clients to address concerns, provide updates, and maintain strong client relationships. • Coordinated with developers to discuss issues, track progress, and relay updates to ensure project alignment and timely resolutions. • Ensured data accuracy through meticulous entry and maintenance of spreadsheets and databases, adhering to organizational standards. • Handled client and internal queries, effectively routing them to appropriate departments and managing diary schedules for the Client Services Manager. • Collaborated with Sales, Aftercare, and HR teams to facilitate seamless communication and support business processes. • Managed event and appointment calendars, including scheduling meetings, maintaining an updated Aftercare events calendar, and sending timely end-of-day reminders for critical deadlines. Ernst & Young Global Services (Philippines) Inc Taguig, Philippines / Remote Canada Executive Assistant Apr 2021-Mar 2022 • Prepared and executed high-level administrative and secretarial support for 13 Senior Executives, Associate Partners, and Partners remotely, ensuring seamless operations across multiple departments. • Provided comprehensive support in client relationship management, calendar and diary coordination, and meetings and events organization. • Ensured efficient travel and expense management, as well as the timely coordination of workshops and area visits. • Provided tool support and handled service line-specific administrative tasks to maintain smooth day-to-day operations. • Led a 10-member internal Executive Assistant team, spearheading over 10 training sessions focused on administrative and operational tasks, ensuring consistency and efficiency across team functions. BCS Technology International Pty Ltd Philippines ROHQ Makati, Philippines HR and Finance Officer Mar 2019-Mar 2021 • Monitored and processed day-to-day financial operations, including payroll, invoicing and accounting operations transactions while ensuring compliance with legal and company requirements. • Managed in-country cash flow, maintaining adequate reserves while ensuring proper documentation and adherence to company procedures. • Assisted with the pre- and post-hiring process, including employee orientation, onboarding, and maintaining accurate work records in collaboration with line managers. • Worked closely with line managers to maintain accurate work-related records and documentation, aligned with company procedures. • Supported the Head of Operations with calendar management and executive assistance to ensure smooth daily operations and achievement of objectives contributing to overall operational success. Maintained open communication with employees regarding payroll inquiries and financial concerns, ensuring prompt resolution of issues. • Fostered a culture of teamwork by organizing events, celebrations, and safety drills, promoting collaboration and adherence to company protocols. • Coordinated urgent visa and travel arrangements for employees across multiple countries (Mexico, AU, India, Saudi Arabia, Canada, SG), ensuring timely processing. • Oversaw suppliers, vendors, and office inventory on a weekly basis, ensuring adequate supplies and cost-effective management. Executive Assistant - Australia Jan 2019- Mar 2019 • Served as the primary point of contact between executives and both internal and external stakeholders, ensuring seamless communication. • Monitored and tracked executive’s tasks and deadlines, ensuring timely follow-ups and completion. • Coordinated and scheduled meetings, managing room bookings, agendas, and logistics. • Oversaw social media accounts, driving engagement and maintaining brand consistency. • Arranged travel logistics, including visa processing, detailed itineraries and accommodations, to ensure efficient executive travel. • Organized company events, conferences, and team meetings, ensuring smooth execution and alignment with business goals. • Collaborated with HR to facilitate employee onboarding, training, and compliance. • VFS Global Makati, Philippines Visa Officer, Supervisor May 2017-Jan 2019 • Acted as the primary point of contact between executives and internal/external stakeholders. • Provided administrative support to the Visa Office/Embassy (Schengen Countries, Australia, and Saudi Arabia). • Assessed application requirements for applicants and developed expertise in all types of Saudi visas. • Cultivated strong relationships with the Consul and Secretary General of the Saudi Embassy to streamline the visa application process. • Created and oversaw team workflows, ensured proper handling of applicant inquiries and complaints, and provided daily reports to managers. • Resolved technical issues related to equipment and consular software, ensuring smooth team operations. • Led Saudi Manila’s helpdesk, offering customer service and technical support via helpdesk software. Became the only officer at the inquiry/concierge desk, assisting applicants in selecting the correct visa type, explaining requirements, fees, and processing times. • Conducted quality assurance checks on issued visas and authenticated documents to ensure compliance with anti-fraud protocols and accurate information. Royal Thai Embassy Intern • Conducted research, prepared reports, and managed official correspondence. • Handled office equipment operations and maintained organized filing systems. • Coordinated internal and external social events, ensuring smooth execution. • Screened and directed incoming telephone calls, providing excellent customer service. Makati, Philippines Mar 2016-May 2016 SKILLS/PROJECTS ● ● ● ● ● Technical Skills: MS Office, Outlook, Google Workspace, CaseWare, Xero, Sage, iFirm, Monday, Asana, Jira, Notion, Microsoft Planner, Mercury, Skype, Slack, Zoom, Trello, Canva, LinkedIn, Calendly, Expensify, Digima, AmEx Global Business Travel, BambooHR, ClickUp Payroll & System Migration: Migration from Manual Payroll Processing to Automated Payroll System (Digima Web Solutions), Transition of companies from manual processes and Excel to project management tools (Monday, Trello, Asana, Jira, Microsoft Planner, ClickUp) Administrative Support: Email/Inbox Management, Time/Calendar Management, Travel Management, Expense Reports, Data Entry, Internal Documentation Project & Operations Management: CRM Support, Event Planning, HR Activities, Employee Engagement Business Operations & Compliance: Registration of new company (BCS Manpower Services), Renewal of Business Permits (BCS Technology ROHQ and Branch), Transition from BPI Payroll Account to Union Bank AWARDS • • • • • Company Award: Ernst & Young (EY)’s Rising Star Awardee Company Award: BCS Technology International’s Flying Star Awardee Company Award: VFS Global’s Champion of the Month Awardee Company Award: VFS Tasheel’s The Walking Mentor Awardee University Award: Academic Scholar Multiple Semesters - – 2017 PROFESSIONAL CERTIFICATIONS AND TRAINING • • • • • • • • Google Workspace Training Business Communication Skills: Business Writing & Grammar (Udemy) Speak Like a Pro: Public Speaking for Professionals (Udemy) Public Speaking and Presenting at Work (Udemy) Write Better Emails: Tactics for Smarter Team Communication (Udemy) 2-day Training on HR for Non-HR: Managing Human Capital in the 21st Century (DTI, Philippines) 4-day Training with Philippine Red Cross – Safety Services: Standard First Aid and CPR/AED Client Complaint Procedure (Freshdesk Training) - EDUCATION ● ● AB International Studies, Far Eastern University, Philippines Academic Scholar, Dean’s Lister 2016 – 2017 High school, Maryhill College, Philippines Membership: Radio Broadcaster – The Arcade 2013 - – 2013