Roselle Castillo

ROSELLE ABERIA CASTILLO Block 7, Lot 4 Kensington 20, Lancaster New City Brgy. Navarro, Gen. Trias Cavite--/- Highlights of Qualification Graduated Bachelor of Science Major in Psychology with 7 Proficiency Awards Accounting, Customer Service, CRM, Microsoft Office, and Google Apps user. Articulate in English verbal and written communication. Focused, Disciplined and Resourceful job experience September 2020 – March 2023 Zoom Video Communications Inc. Channel Accounts Receivable Analyst May 2018 – September 2020 Platform 3 Inc. / Key Media Zuellig Building, Makati Ave corner Paseo de Roxas. Makati City Senior Corporate Collections Officer / Accounts Receivable Do collections call and/or correspondence in a fast paced goal oriented collections department. Majority of task is account management and invoicing Client facing oriented. On call with client’s meeting and conferences. Reviews and analyzes the customer accounts in order to meet Accounts Receivable, DSO and Collection Goals. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Cash operation tower. Coordinate& follow up effectively with sales department regarding customer accounts on a timely basis. April 2016 - May 2018 Google Arvato Corporation E-commerce Building Eastwood City Quezon City Senior Collections Analyst / Accounts Receivable Do collections call and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Cash operation tower. Coordinate& follow up effectively with sales department regarding customer accounts on a timely basis. February 2015 – April 2016 Cardinal Health Xerox Business Services 7F One E-Com Center Bldg., Palm Coast Ave. Pasay City Senior Collections Specialist / Accounts Receivable Do collection calls and/or correspondence in a fast paced goal oriented collections department. Reviews and analyzes the customer accounts in order to meet Accounts Receivable, DSO and Collection Goals. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Communicate & follow up effectively with sales department regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with dealers and sales. March 2013 – February 2015 Advanced Credit Management Philippines (ACM Group) 14thFlr. BPI BuendiaCenter Bldg. Sen. Gil Puyat Makati City Accounts / Relationship Manager Making outbound calls and receiving inbound calls on Australian Consumer Accounts Investigating and locating debtors by doing skip tracing with the help of different search engines Resolving on-going dispute by listening carefully to the situations and issues related to debtors Close a specific number of collection accounts each month to meet assigned target. Negotiating payment arrangements by contacting debtors over the phone or through letters. Implement repayment schedules and terms. Assist the company to take legal action against debtors by providing necessary information. May 2012 – March 2013 Telstra – Residential Billing Teleperformance Philippines 2/F North Parking Building, SM Mall of Asia Pasay City. Billing Officer / CSR Receiving inbound calls from company old customers and also for new customer that would like to apply for a new account / service. Establish and maintain strong relationships with the customers to meet the needs of customers and ensure that they feel valued and appreciated. Assist customer by offering more information and giving knowledgeable facts about the products (Telco products such as Mobile, Home phone and internet) and it must be comprehensive enough to satisfy the customer. Marketing new products (Telco services) as well as creating new orders and ensuring customer getting great deals. Handled and addressing customer complaints regarding Telephone and mobile service, wireless reception, dial-up Internet connectivity and billing issues. PERSONAL DATA Born on May 11,1992 in Pasay City. Female and single with the height of 5 feet and 6 inches and weight of 112 lbs. with great interest in Music Character reference is available upon request.