Rosell Ann Ilusorio

ROSELL ANN ILUSORIO PROFESSIONAL SUMMARY: Dedicated and reliable professional with experience in administrative support, customer service, and data management. I’ve worked as a Travel Consultant, handling client inquiries, travel modifications, and ensuring smooth customer experiences. As a Virtual Assistant, I managed lead generation, data entry, research, fraud analysis, and reporting while maintaining accurate records and safeguarding assets. I’m proficient in tools like Salesforce, Amadeus, Sabre, and Farelogix, and excel in providing efficient, reliable support. I adapt 📞- ✉-🏠︎ Lilo-an, Cebu City, Philippines quickly, solve problems effectively, and am committed to delivering excellent results in every task I take on. WORK EXPERIENCE ADMINISTRATIVE ASSISTANT/GENERAL VA TasksEveryday | 9th Floor, Mabuhay Tower, Pescadores Road, EDUCATION Bachelor of Science in Business Administration | Major in Marketing Management University of Cebu August 2023 - May 2024 SKILLS: Data Entry and Management Lead Generation and Research Cebu Business Park, Cebu City September 2022 to February 2025 Conducted research to identify potential leads, maintained detailed contact lists with phone numbers, emails, and website links, and provided valuable insights to support marketing and sales efforts. Accurately input, update, and maintain records, spreadsheets, and databases to ensure data integrity and accessibility. Conducted online research to gather relevant data and information, assisting in decision-making processes. Utilized the Salesforce platform to classify retailers' and brands' products on their social media channels and websites as good, better, or best. Generate and deliver timely and accurate reports to managers and supervisors, providing actionable insights. Identifying and mitigating potential fraud risks, safeguarding business assets and reputation. Real-Time Data Reporting TRAVEL AGENT/CONSULTANT (Expedia Account) Fraud Analysis and Investigation Sykes Asia/ Sitel | Gen. Maxilom Ave., Robinsons Galleria Cebu, Knowledgeable in Beenverified and Whitepages Knowledgeable in Salesforce (CRM) platform Knowledgeable in Amadeus, Sabre and Farelogix Brgy. Tejero, 6000 Cebu City, Philippines September 2021 to July 2022 Address customer inquiries and requests related to flights, hotels, car rentals, and cruise modifications, including changes, cancellations, and schedule adjustments. Deliver prompt and efficient customer service through telephone communication. Help clients navigate airline, hotel, or package reservation policies and procedures to ensure a seamless travel experience. Use effective communication skills to resolve customer concerns and ensure satisfaction with the service provided. Keep accurate records of customer interactions and transactions to maintain quality service delivery and adhere to company standards.