Roseline Temitope Jonathan

 JONATHAN ROSELINE TEMITOPE Mobile: -| Email:-Address: Nyanya – Abuja, Nigeria PROFESSIONAL SUMMARY A highly motivated, detail-oriented and customer- focused front desk officer, with over 6 years of extensive experience in providing exceptional customer service, handling administrative tasks, and managing client relationships. My background includes roles at reputable financial institutions and retail environments, where I honed my skills in communication problem solving, and multi-tasking allowing me to effectively collaborate with team members and various key stakeholders. I am a dedicated to ensuring customer satisfaction and efficient front desk operations. EDUCATION ND – Business Administration and management – Kogi state Polytechnic Lokoja, Nigeria December 2017 BSc; Accounting – University of Calabar, Nigeria In view Anti-Money Laundering and counter-Terrorist June 2019 Prevention of the Facilitation of Tax Evasion December 2019 Data and Analytics April 2020 Becoming a human fire wall October 2020 Know be4security moment series June 2021 Fraud Risk Awareness July 2021 Code of Ethics and Conduct Jan 2022 Data Privacy May 2022 Customer Obsession Immersion September 2023 Non-Financial Risk Awareness October 2023 Business conduct Jan 2024 Social Media Policy March 2024 Client conduct June 2024 PROFESSIONAL WORK EXPERIENCE Front Desk Officer – Stanbic IBTC Bank February 2019 – Date Process transactions such as deposit, withdrawals and bank transfers efficiently and accurately. Develop and maintain positive relationship with clients, addressing their needs to enhance satisfaction and loyalty. Handle incoming and outgoing mails ensuring prompt response. Collaborate with team members to improve service delivery and achieve bank objectives. Organizational development by identifying and cultivating relationships with potential clients Managed the front desk by assisting client with enquires and providing information about banking services Effective Communication with management and clients on job progress and informed decision making. Putting in place effective internal control system to ensure effective and efficient use of organizational resources. Ensuring compliance with bank policies, Standards and regulatory bodies. Book keeping, processing of invoices, recording of financial transactions and tracking of expenses. Industrial Attachment – First City Monument Bank January, 2018 -- 2019 Provided administrative support to various departments, including data entry, filling, and record keeping. Assisted in the management of customer accounts, including opening accounts and resolving issues. Maintained a clean and organised reception area, ensuring a professional appearance at all times. Greeted and welcomed client in a warm and professional manner. Sales specialist--prince and princess supermarket March, 2014 Help to determine pricing schedules for quotes, promotions and negotiation. Responsible for selling the company’s product. Proper recording and book-keeping to track sales and profitability. Educate prospect on products through calls and provide existing customers with exceptional support. CORE COMPETENCIES Customer Communications Customer service Due Diligence Financial Management Administrative Expertise CRM Financial Records & Reporting Deposit Verification Problem solving & multi-tasking Transaction Processing Process Improvement Client Relationship Management Communication & Team Collaboration TECHNICAL SKILLS Outlook Office 365 Microsoft Teams Zoom Google Meet Google sheet/Doc References available upon request.