Roseline Michira

ABOUT ME WORK EXPERIENCE I am a committed and highly organized professional, seeking an Executive Assistant role where I can apply my expertise in developing and managing efficient inbox systems, optimizing time and calendar management, and ensuring seamless coordination of email, calendar, and tasks. I am eager to contribute my strong research and reporting skills, along with my experience in arranging complex personal and business travel, to .support an entrepreneur's strategic goals and enhance their overall operational efficiency. . Virtual Operations Assistant EDUCATION Jan 2024 - Jun 2025 Permitflow l Remote, USA Manages the day-to-day operations of over 20 projects daily, provides administrative support, tracks project status, and coordinates with municipalities and contractors to ensure smooth project execution. Researched permit requirements for streamlined application process Processed permit applications and tracked approvals Managed project operations and provided administrative support Coordinated with municipalities and contractors for smooth project execution Tracking and finalizing all payments issues and invoice concerns. Establish efficient workflow processes by developing document templates Accurately document and coordinate applications deliveries with outside carriers Provided comprehensive support to the CEO by expertly managing their complex calendar, coordinating extensive domestic and international travel arrangements, and meticulously organizing all meetings. Acted as a primary point of contact, skillfully screening communications, prioritizing messages, and proactively preparing all necessary materials for executive meetings. Highschool Alliance Girls High School Virtual Customer Engagement Executive 2012 - 2015 Greenlight Planet l Remote, Kenya Course Studied Set Greenhill Academy 2009 - 2011 LANGUAGES English Swahili Sep 2022 - Jan 2024 Provided remote customer support to a diverse range of clients, including those in off-grid areas, ensuring efficient and effective resolution of inquiries and complaints through various channels, including phone, email, and social media. Managed high-volume customer calls and inquiries Educated marginalized communities on solar energy solutions Provided remote customer support to diverse client base Resolved customer issues empathetically and professionally Mastery of customer service management systems and databases such as Zendesk Managed customer tickets effectively and efficiently working remotely via chats, email and social media Accurately documented, researched and resolved customer service issues Virtual Software QA Testlio l Remote, USA Jan 2022 - Aug 2022 Worked closely with product management and development teams to test new features within an agile framework, ensuring high-quality software delivery. Analyzed system performance, reported and reproduced issues, and worked with developers to resolve identified problems. Assisted Lead QA tester with creating clear and easy-to-understand testing instructions by identifying and reporting errors in test guidelines. Collaborated with Product Management, and Software Development within an agile process to test the functionality of new features as they were being developed. Worked concertedly with software developers during all stages of projects to provide inprocess testing results Executed sets of performance tests that validate the various performance parameters of the projects to help create high-performance software WORK EXPERIENCE Virtual Software QA Digivante l Remote, USA Jan 2022 - Aug 2022 Executed performance tests to ensure software met service level agreements and identified performance bottlenecks. Executed software performance tests to ensure code meets the service level agreement Produced software issue reports and focused data on key points which helped increase team efficiency. Performed browser and OS compatibility tests to ensure functionality efficiency Evaluated software user interfaces for functionality issues and design adherence Created and executed test cases. Studio Assistant Bumi Studios l Kenya Sep 2019 - Jan 2021 Ensured timely image delivery, addressed customer edits, and optimized the studio's booking schedule to enhance customer experience. Handled customer inquiries and payment issues ensuring transactions are processed accurately and securely Contributed to business growth by creating new rate card packages to attract more clients. Help expand company social media presence into new social media platforms Proactively manage and schedule social media content across multiple platforms. Analyze social media performance metrics to identify trends, generate actionable insights, and recommend data-driven strategies for optimization. Optimized the studio's booking schedule to enhance customer experience. Manage post-event photo albums, ensuring photos are accurately labeled, properly organized, and readily available for internal and external stakeholders. Ideal Graphics Graphic Designer l Kenya Sep 2018 - Aug 2019 Developedinnovativemarketing strategies by Creating tailored visual concepts to effectively communicate the customer’s message to attract new customers and drive business growth. Guided customers in color palette selection and created tailored visual concepts to meet their specific needs and expectations. Maintained consistent communication with clients throughout the project to ensure satisfaction and build strong relationships. Developed innovative marketing strategies that attracted prospective customers and boosted business growth. Salesperson / Personal Assistant Jan 2017 - Jul 2017 Galaxy Medicare Centre l Kenya Manageandprioritizetheexecutive's schedule, including appointments, meetings, and travel arrangements. Leveraged customer insights to deliver personalized service, drive marketing initiatives, and optimize operational efficiency. Acted as a primary point of contact, skillfully screening communications, prioritizing messages, and proactively preparing all necessary materials for executive meetings. Provided comprehensive support to the CEO by expertly managing their complex calendar, coordinating travel arrangements, and meticulously organizing all meetings. Organized patient files and records and updated their customer profiles accordingly which reduced the wait time and improved customer satisfaction. Ensured that the clients’ data was processed correctly for lens fitting and delivered clients’ glasses on time which led to increased customer satisfaction. Pioneered patient payment through health insurance to expand the client base SKILLS SOFTWARE & TOOLS Content Writing, 4 Years Beginner Blog articles Press releases Short-form content Graphic Design, 4 Years Logo design, marketing collateral, illustration, photo editing Jasper.ai Wordpress Intermediate Notion HubSpot Buffer Adobe Illustrator Advanced Canva Adobe Photoshop Calendly Almost all open AI Google Analytics Shopify Adobe After Effects Trello Jira Asana Google workspace Notion Retool Monday.com Front Mailbird Social Pilot Gorgias CERTIFICATIONS Certificate in Foundations of User Experience (UX) Design, 2025 ValidatedskillsinfundamentalprinciplesinUI/UX design that provide a framework for creating user interfaces and experiences Certificate Digital Customer Service , 2022 Certified inprovidingexceptionaldigitalcustomer service, demonstrating expertise in resolving customer inquiries and issues through various online channels Certificate in Google Ads Display, 2021 ValidatedexpertiseinusingGoogleDisplayto deliver results-driven display advertising campaigns Certificate in Financial Management, 2018 Validatedskillsinfinancialmanagement, demonstrating expertise in financial planning, analysis, and decision-making LINKS https://www.linkedin.com/in/roseline-michira-15a540240/ https://medium.com/@roselinemichira https://drive.google.com/drive/folders/1z6ff7dhsxs1Fe63jKLkbysdjq50yXH3y?usp=sharing https://www.canva.com/design/DAGd-liSW6U/R5yAUF1v6-H5TQSyTmVGig/edit?utm_content=DAGdliSW6U&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton