Roseline Michira

Roseline Michira About Me Results-oriented professional with a strong background in remote project coordination and executive support. Eager to apply advanced proficiency in data management and workflow optimization to a junior estimation role. Seeking to leverage my skills in inbox management, complex scheduling, and deep-dive research to streamline daily operations and ensure the CEO remains focused on core business scaling. Work Experience Construction Quantity Estimator Assistant | PJ Concrete (Remote, USA) Sep 2025 – Jan 2026: Applied advanced skills in MS Excel and Bluebeam to assist in bid preparation, vendor negotiations, and material quantification. ● ● ● ● ● ● ● ● Managed high-level stakeholder communications and information flow, ensuring all technical documentation and project materials were vetted and organized prior to executive review Analyzing blueprints and technical specifications to calculate the volume of materials required. Compiled all data into a formal "bid" or proposal to win contracts for the firm. Provided accurate construction material estimates and support and contributed to the successful delivery of large-scale commercial projects. Managed project operations and provided administrative support Coordinated with municipalities and contractors for smooth project execution Tracking and finalizing all payments issues and invoice concerns. Streamlined CEO productivity through proactive calendar management and the end-to-end coordination of international itineraries, ensuring 100% punctuality for all high-level engagements Virtual Operations Assistant | Permitflow (Remote, USA) Jan 2024 – Aug 2025: Managed the day-to-day operations of over 20 projects daily, provided administrative support,tracks project status, and coordinates with municipalities and contractors to ensure smooth construction project execution. ● ● ● ● ● Researched permit requirements for streamlined application process Processed permit applications and tracked approvals Managed project operations and provided administrative support Ensured 100% regulatory compliance by coordinating timely inspections and managing the administrative workflow for permit closures with local governing agencies Coordinated with municipalities and contractors for smooth project execution ​​ ● ​●​ ​●​ ​●​ ​ racking and finalizing all payments issues and invoice concerns.​ T ​Establish efficient workflow processes by developing document templates​ ​Accurately document and coordinate applications deliveries with outside carriers​ ​Provided comprehensive support to the CEO by expertly managing their complex​ ​calendar, coordinating extensive domestic and international travel arrangements,​ ​and meticulously organizing all meetings.​ ​ ​ ​Acted as a primary point of contact, skillfully screening communications, prioritising​ ● ​messages, and proactively preparing all necessary materials for executive meetings.​ ​Virtual Software QA | Testlio (Remote, USA)​ ​ an 2022 – Aug 2025: Worked closely with product management and development teams to​ J ​test new features within an agile framework, ensuring high-quality software delivery.​ ​●​ A ​ nalyzed system performance, reported and reproduced issues, and worked with​ ​developers to resolve identified problems.​ ​●​ ​Assisted Lead QA tester with creating clear and easy-to-understand testing​ ​instructions by identifying and reporting errors in test guidelines.​ ​●​ ​Collaborated with Product Management, and Software Development within an agile​ ​process to test the functionality of new features as they were being developed.​ ​●​ ​Worked concertedly with software developers during all stages of projects to provide​ ​in process testing results​ ​●​ ​Executed sets of performance tests that validate the various performance​ ​parameters of the projects to help create high-performance software​ ​Virtual Customer Engagement Executive | Greenlight Planet (Remote, Kenya)​ ​ ep 2022 – Jan 2024: Provided remote customer support to a diverse range of clients,​ S ​including those in off-grid areas, ensuring efficient and effective resolution of inquiries and​ ​complaints through various channels, including phone, email, and social media.​ ​​ ● ​●​ ​●​ ​●​ ​●​ ​●​ ​ anaged high-volume customer calls and inquiries​ M ​Educated marginalized communities on solar energy solutions​ ​Provided remote customer support to diverse client base​ ​Resolved customer issues empathetically and professionally​ ​Mastery of customer service management systems and databases such as Zendesk​ ​Managed customer tickets effectively and efficiently working remotely via chats,​ ​email and social media​ ​ ​ ​Accurately documented, researched and resolved customer service issues​ ● ​Virtual Software QA | Digivante (Remote, USA)​ ​ an 2022 – Aug 2022: Executed performance tests to ensure software met service level​ J ​agreements and identified performance bottlenecks.​ ​●​ E ​ xecuted software performance tests to ensure code meets the service level​ ​agreement.​ ​●​ ​Produced software issue reports and focused data on key points which helped​ ​increase team efficiency.​ ​​ P ● ​ erformed browser and OS compatibility tests to ensure functionality efficiency​ ​●​ ​Evaluated software user interfaces for functionality issues and design adherence​ ​created and executed test cases.​ ​Studio Assistant | Bumi Studios (Kenya)​ ​ ep 2019 – Jan 2021: Ensured timely image delivery, addressed customer edits, and​ S ​optimized the studio's booking schedule to enhance customer experience.​ ​●​ H ​ andled customer inquiries and payment issues ensuring transactions are​ ​processed accurately and securely​ ​●​ ​Contributed to business growth by creating new rate card packages to attract more​ ​clients.​ ​●​ ​Help expand company social media presence into new social media platforms​ ​●​ ​Proactively manage and schedule social media content across multiple platforms.​ ​Analyze social media performance metrics to identify trends, generate actionable​ ​insights, and recommend data-driven strategies for optimization.​ ​●​ ​Optimized the studio's booking schedule to enhance customer experience.​ ​●​ ​Manage post-event photo albums, ensuring photos are accurately labeled, properly​ ​organized, and readily available for internal and external stakeholders​ ​Graphic Designer | Ideal Graphics (Kenya)​ ​ ep 2018 – Aug 2019: Developed innovative marketing strategies by Creating tailoredvisual​ S ​conceptstoeffectively communicate the customer’s message to attract new customers and​ ​drive business growth.​ ​●​ G ​ uided customers in color palette selection and created tailored visual concepts to​ ​meet their specific needs and expectations.​ ​●​ ​Maintained consistent communication with clients throughout the project to ensure​ ​satisfaction and build strong relationships.​ ​●​ ​Developed innovative marketing strategies that attracted prospective customers and​ ​boosted business growth.​ ​Salesperson / Personal Assistant | Galaxy Medicare Centre (Kenya)​ ​ an 2017 – Jul 2017: Manage and prioritize the executive's schedule, including​ J ​appointments, meetings, and travel arrangements. Leveraged customer insights to deliver​ ​personalized service, drive marketing initiatives, and optimize operational efficiency​ ​●​ P ​ rovided comprehensive support to the CEO by expertly managing their complex​ ​calendar,screening communications and coordinating travel arrangements​ ​●​ ​coordinating travel arrangements, and meticulously organizing all meetings.​ ​●​ ​Organized patient files and records and updated their customer profiles accordingly​ ​which​ ​●​ ​reduced the wait time and improved customer satisfaction.​ ​●​ ​Ensured that the clients’ data was processed correctly for lens fitting and delivered​ ​clients’​ ​●​ ​glasses on time which led to increased customer satisfaction.​ ​●​ ​Pioneered patient payment through health insurance to expand the client base​ ​Skills​ ​​ C ● ​ ontent Writing (4 Years):​​Blog articles, Press releases,​​Short-form content.​ ​●​ ​Graphic Design (4 Years):​​Logo design, Marketing collateral,​​Illustration, Photo​ ​editing.​ ​●​ ​Languages:​​English, Swahili.​ ​Software & Tools​ ​●​ A ​ dvanced:​​Canva, Google Workspace, Front, Adobe Photoshop,​​Notion, Calendly,​ ​Retool, Mailbird, Social Pilot, Open AI tools, Monday.com.​ ​●​ ​Intermediate:​​Notion, HubSpot, Buffer, Adobe Illustrator,​​Trello, Jira, Asana.​ ​●​ ​Beginner:​​Jasper.ai, Wordpress, Google Analytics,​​Shopify, Adobe After Effects.​ ​Education & Certifications​ ​​ H ● ​ ighschool:​​Alliance Girls High School -).​ ​●​ ​Education:​​Set Greenhill Academy -).​ ​●​ ​Certificate in Digital Customer Service (2022):​​Expertise​​in resolving inquiries via​ ​online channels.​ ​●​ ​Certificate in Google Ads Display (2021):​​Expertise​​in results-driven display​ ​advertising campaigns.​ ​●​ ​Certificate in Financial Management (2018):​​Skills​​in financial planning, analysis,​ ​and decision-making.​