Roseline E. Odunowo

ROSELINE EFFIONG ODUNOWO Customer Support Specialist Remote (UTC +1) SUMMARY Customer support specialist skilled in resolving customer inquiries and complaints across phone, email, live chat, and ticketing systems. Demonstrated ability to achieve high response rates, improve customer satisfaction, and drive retention through efficient problem-solving and professional communication. Committed to delivering exceptional customer experiences with close attention to details that support business growth and loyalty. CORE SKILLS Problem solving & Conflict Resolution•Confidentiality & Professional Integrity • Customer Experience Optimization• Task Management • CRM Documentation • Multi-Channel Communication • Escalation Handling • Remote Work Efficiency • Attention to Details WORK EXPERIENCE Customer Support Specialist​ May 2025 - February 2026 Darslin Scents & More -Remote​ ●​ Collaborated with other team members, emphasising customer satisfaction and timely service delivery. ●​ Supervised an e-commerce platform, increasing revenue by 80% through effective sales and team coordination. ●​ Responded to inquiries and shared updates within the stipulated SLA ●​ Communicated updates to customers through chats, emails and maintained brand professionalism Operations Officer​ Global Pride – Remote​ January 2024 - April 2025 ●​ Followed up with clients for pending documents via phone calls on behalf of the firm, assisted with day-to-day administrative tasks, and performed other tasks required. ●​ Coordinated meetings with minutes sent to all attendees via email, including Action Items. ●​ Scheduled and managed executive calendar, 30+ appointments monthly, reducing conflict by 20%. TOOLS PROFICIENCY • Live chat & Messaging support •Google Workspace • Microsoft Office • Slack / Microsoft Teams • Zoom / Google Meet • Zendesk •CRM Platforms EDUCATION Caleb University Business Administration ​