Roseline Chinedu
Customer Service Expert
Dedicated Customer Service Representative with over three years of
experience delivering clear, friendly support and resolving customer issues.
Skilled in communication, problem-solving, and creating positive customer
experiences.
Contact
Phone
-
Email
-
Address
Lagos, Nigeria
Education
2019 - 2023
BSc
Psychology
Nnamdi Azikiwe University
Expertise
Customer service & support
Experience
Feb 2026 - May 2026
Mwanga Limited
Customer Service Representative
Managed customer onboarding and handled inquiries, complaints, and
issue resolution across multiple channels. Maintained accurate
customer records using CRM systems and followed up to ensure full
resolution and customer satisfaction. Collaborated with internal teams
to resolve escalated issues while handling sensitive information with
professionalism and attention to detail.
Mar 2022 - June 2025
Rocases
Customer Service Representative
Handled high-volume customer interactions across phone, email, and chat,
assisting with product inquiries, order tracking, and returns. Resolved
complaints professionally to ensure positive customer experiences and
maintained accurate records using CRM systems. Collaborated with internal
teams to address order and delivery issues and supported administrative tasks,
including documentation, workflow organization, and basic recruitment
coordination.
CRM software
Microsoft office
Jan 2023 - June 2025
Rocases
Communication skills
Social Media Manager
Virtual assistance & administrative
support
Time management
HR record management
Social media management
Language
English
Igbo
Developed and managed social media content across TikTok, Facebook, and
Instagram to promote products and increase brand visibility. Created engaging
content and ran paid advertising campaigns to drive traffic and sales. Engaged
with customers by responding to messages, comments, and inquiries, ensuring
timely and professional communication. Monitored performance metrics and
customer feedback to improve engagement and support marketing efforts while
maintaining a consistent brand voice.
Reference
Mwanga Limited
Rocases
https://mwanga.ng/
rocases.bumpa.shop
Phone:
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Phone: -
Email :
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Email :-
