ATURU ROSELINE ABOSEDE
CAREER SUMMARY
Versatile and detail-oriented professional with experience in both healthcare and manufacturing industry. Over a year
of success as a Patient Experience Officer/Customer Service Representative, ensuring high quality service and patient
satisfaction, followed by a transition into Quality Control in manufacturing, where I uphold strict standards and
contribute to continuous improvement. Skilled in communication, compliance, process evaluation, and problem
solving. Proven adaptability and commitment to quality, with a passion for delivering excellent outcomes in fast paced,
regulated environments.
CORE COMPETENCIES
•
Healthcare Support: Patient Experience Management, Medical Documentation, Conflict Resolution
•
Quality And Compliance: Process Evaluation, QMS Standards, Analytical Thinking
•
Administrative Operations: Reporting And Documentation, Time Management, Customer Relationship
Management
PROFESSIONAL WORK EXPERIENCE: WEMY INDUSTRIES LIMITED
Quality Control Officer
July 2024 - January 2026
•
Inspected production samples against industry standards, resulting in the early identification of functionality
defects and a reduction in product reworks.
•
Managed equipment calibration protocols, ensuring 100% verification of technical tools for accurate
manufacturing output.
•
Synthesized inspection data into comprehensive reports, providing management with actionable insights into
waste reduction and process efficiency.
MEDIVATION HEALTH LIMITED, RADIO-DIAGNOSTIC DEPARTMENT, LUTH
Customer Service Representative/Patient Experience Officer
August 2022–April 2024
•
Mediated complex conflicts at the point of service, achieving higher patient satisfaction rates by acting as a
dedicated intermediary between families and clinical staff.
•
Analyzed patient feedback and care concerns, which led to the implementation of internal service
improvements based on data-driven insights.
•
Coordinated multichannel engagements via calls, chats, and emails, ensuring timely responses and a seamless
communication experience for all customers.
MOBIL FUEL STATION– Lagos Supervisor
January 2021 – July 2022
•
Streamlined work execution by issuing clear operational instructions, resulting in improved performance and
goal alignment across the team.
•
Facilitated dispute resolution and performance evaluations, creating a more collaborative work
environment and reducing employee turnover issues.
•
Optimized marketing and communication channels, successfully increasing sales and driving revenue growth
for the station.
BCKASH CORPERATIVE AND MICROFINANCE- Lagos Account Officer
August 2018-December 2020
•
Processed monthly financial records and invoices, maintaining 100% accuracy in accounts payable and
receivable.
•
Reconciled general ledger accounts, ensuring financial integrity and transparent documentation for all client
transactions.
EDUCATION
Master of Science: Public Health (In-View)
National Open University (NOUN)
Bachelor of Science: Microbiology
Adekunle Ajasin University, Ondo State.
2026 - Present
2015
CERTIFICATIONS
•
Quality Management Systems (HiiT)
2024
•
Customer service skills within healthcare (Alison)
2023
Reference
Available on request
