Roselinda Were

R|W ROSELINDA WERE ADMINISTRATIVE ASSISTANT 100201, Nairobi, 00101, Kenya - - To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally. I offer strong interpersonal skills to develop global customer solutions with thought leadership and integrity, excellent interpersonal, oral and written communication and presentation skills, functioning well both independently and collaboratively with an outgoing personality. My goal is to become a valued asset. REFERENCES WORK EXPERIENCE Dennis Musomba ADMINISTRATIVE ASSISTANT Lift Cargo Limited Jun 2017 - Present / Nairobi -- Kiprotich Bii Homa lime Company Limited -- Key Responsibilities: • Daily Accounts update on QuickBooks • Drafting invoices and vendor payments • Tracking company’s spending through preparation of P&L statements. • Handling ticket payments on behalf of clients to airlines Eric Agufana Agoi • Analyzing, examining and interpreting financial records Emirates • Training and supervising an employee to maximize productivity -- • Record journal entries, perform corrections and ensure they are accurate Other duties that I support • Overlooking the day to day activities in the office • Recruitment and training of new employees • Scheduling meetings for the director. • Updating and keeping records. • Ensuring completion of all projects before the deadline • Assigning administrative duties to other members of my team. • Acting as a liaison between the suppliers and the organization. T R AV E L C O N S U LTA N T Bookinghub.com / Jun 2017 - Aug 2019 / Nairobi Key Responsibilities • Assisting clients in making travel arrangements for both business andholiday purposes • Organize travels from beginning to end, through booking tickets and accommodation • Reach the revenue and profit targets • Preparing promotional materials for update on the social media website and also creating E-marketing templates for the recurring customers • Handling check-in duties, reservations, ticketing, seating arrangements • Rebooking, security assistance, and baggage • Processing to facilitate stress-free and enjoyable flights for all clients • Researching and keeping myself updated about the latest industry trends • Build and maintain relationships with clients • Offer and promote different services and offer • Customer Support Representative duties that include: • Handling customers queries via phone, email or chat • Gathering customer feedback through emails and chat • Following up with customers to ensure all their technical needs are resolved e.g. card payments • Monitoring customer complaints and resolving them in a timely and accurate manner • Assisting in training new customer support representatives INTERNSHIP Lift Cargo Limited / Feb 2017 - Mar 2017 / Nairobi • Assisted with general business administration tasks • Tracked the company spending through the systems to determine profit or loss • Organized files and records of invoices • Generated invoices for the company • Determine the cost profit analysis per shipment • Shipment bookings and confirmation to clients • Used Cargo-wise application in posting shipments and generating invoices • Report Development: prepared commercial report following daily investigation of the weights and rates • Booked terminal costs and generating tax receipts • Undertook extensive research to investigate CASS (Cargo Account • Settlement Systems) billings in order to correct them and post them in the system. ACCOUNTS INTERN Homa Lime Company limited / Jun 2014 - Jul 2014 / Nairobi • Prepared cash and check vouchers. • Used pastel application in posting receipts and payments. • Updated the manual cash book. • Bank reconciliation. • Posted supplier invoices. • Checked inventory posting. • Filled purchase orders, LPOs and requisitions. EDUCATION MBA University of Nairobi / Nairobi Ongoing BACHELOR OF COMMERCE Daystar University/2017 Graduated with GPA of 3.09 HIGH SCHOOL Butere Girls High School / Butere/2012 Graduated with B plain SKILLS Customer Relations Skills Research skills Marketing skills Communications Skills Teamwork Financial Skills Confidentiality Event Management Skills ICT Competence CERTIFICATIONS CERTIFIED PUBLIC ACCOUNTS: Jan 2019 - Present / NAIROBI Certified Public Accounts; Part 2 Ongoing CERTIFIED PUBLIC ACCOUNTS: Jan 2016 - Sep 2016 / NAIROBI Certified Public Accounts: Part 1 VOLUNTEER T I C A H ( T R U S T F O R I N D I G E N O U S C U LT U R E A N D H E A LT H ) . Apr 2017 - Apr 2017 / Ruiru I Volunteered at TICAH which is a feminist organization as a facilitator where I spoke about health, wellness, equitable relationships, healthy households, community action and much more. AWARDS GOOGLE ONLINE MARKETING CHALLENGE Sep 2016 / Dublin Awarded in Dublin as part of a University Team, after emerging the regional winners of the Google online marketing challenge.