Roselie Lynn S

 CURRICILUM VITAE ROSELIE LYNN S. BALDO 011 Kalayaan St., San Joaquin, Mabalacat City Pampanga 2010 Phone: -/- E-mail:-Skype: flowerfaeriex.chantal Objective: To use the skills and abilities accumulated in the position I am most qualified for. Work ExperienceMay 2016 to August 28, 2016Capbeast.com via Upwork(oDesk) Customer Support Inter office communication Email/ticket handling via Zendesk, Spree and the company website Data entry on Spree CRM Live chat support via Zopim Adjusting customer information, data entry for customer requests and for interoffice memos via Soogle spreadsheets August 2011 - May 2014/April 2015 - May 2016 Vimax Group via oDesk Customer Support My current responsibilities include responding to chats on livechat and emails, most of which are queries on the status of their orders and cancellation of membership, order confirmation via skype, assisting customers on live chat, verification of orders and sometimes I also inspect orders for possibility of fraud. May 2014-June 2015Dataminr.comvia oDesk Dataminr Datamining for a news company via a newsfeed on Twitter May to September 2014Modern Furniture WarehouseWork from Home Chat Support/Email Handling Handled live chat via Live Chat Inc Handled Emails and tickets via Zendesk May- August 2014Sherman Carter, IncWork from Home Chat Support/Email Handling Handled live chat via Live Chat Inc Managed official Facebook account. Handled Emails and tickets via Zendesk Processed orders via Shopify August 2012 – PresentPrivate Online Tutor for a Korean Pupil- Home based English Tutor Taught the pupil to speak, write and express herself in the English language. August 2011 – June 2012NyxIncorporatedHome based Outbound Call Center Agent Handled outbound Calls as assigned by the Compnay, and set appointments for possible sale Prepare report on Excel and submit it via email at the end of the shift. January-May 2010AusPhil Solns, IncCSEZ, Pampanga Outbound Call Center Agent Handled outbound Calls as assigned by the Company, and set appointments for possible sale. June 2009 – December 2009ETopper, IncCSEZ, PampangaVirtual Assistant Carried out clerical work and deals with correspondence and provides personal administrative support via a local office in Clark Special Economic Zone. Organize and administer correspondence, create reports and documents. Arrange and direct business meetings and conference calls. Keeping the business tasks, business appointments and meetings organized by scheduling properly by making use of calendars. Read and understanding the received emails and reply to them. Organize the files of the office in proper manner in filing systems. Arrange work procedures. Researching and collecting information and then maintaining databases. Provide solution to the inquiries by communicating verbally. Building a good relation with internal and external contacts. April – June 2009XCoin, Phils, Inc.CSEZ, Pampanga Team Leader/Supervisor Motivating and inspiring the team to surpass their potential. Improving the team and facilitating the communication among the members of team. Exceeding and meeting departmental objectives, including conversion targets, and lead generation. Creating sense of ownership within the employees & resolving employee issues, if any. Monitoring, organizing, and coaching team on a day-to-day basis as well as encouraging, supporting, and motivating actively one’s peer team. Ensuring that the employees follow their schedules properly as designed. Handling escalated calls, complaints, questions, and queries as necessary. Facilitating cross-functional communication within employees for improved working condition. Creating a conducive work environment for all the call center’s employees. Carrying out team meetings and actively participating in the monthly and weekly meetings. November 2008- April 2009 Online Teacher Taught English to Korean students online via phone. Phone classes are web-cam based. Used books for classes. May - October 2008WW-OISIBaguio City Telephone Operator for an Answering Service Received calls from clients and customers of various offices in Texas, Florida and nearby states. Took messages from the same customers to be delivered to the clients from various offices, clinics and hospitals. August 28, 2006-May 2008IntelliRisk Management Corp.CSEZ,Pampanga Collections Specialist(Call Center Agent) First Party Collection Agent for the Customer Finance Dept of Sprint Telecom in the USA. Handles Customer service as part of the job requirement. Assisted customers of Sprint in processing of bill payments & bill details. Reason for leaving the company: Went back home to Baguio City. April 2005-Jan. 2006Customer Contact CenterEastwood, Libis, Q.C. Call Center Agent Did multi-tasking as required by the demand of the work. Handles customer service by responding the need of the clients over the phone. Assisted clients of a financial company with regards to their queries, complaints and other related problems regarding their Credit Cards. Reason for leaving the company: The location of the Company is two cities away form where I reside. Sept. 2004-Dec. 2004Cyber City Teleservices Ltd CSEZ, Pampanga Data Analyst/Back Office (Temp) Receives data online and transmits the same according to the specifications of the company. -Mabalacat Baptist ChurchMabalacat, Pampanga EducationBachelor of Science in Hotel and Restaurant Management University of Baguio Bachelor of Church Music Major in Choral Conducting 1 year and two (2) terms- InterestsMicrosoft office, Encoding, Reading and Writing Researches for various projects Customer Support (email, phone, chat), internet savvy, blog writing ReferencesDr. OH SEUNG YOUNG Director, Baguio-Benguet Christian Colleges, Irisan, Baguio City Pastor NOEL PASAPORTE Pastor, Mabalacat GoodHarvest Community Church Mabalacat, Pampanga Dr. JOYCE ABUGAN Vice President Philippine Baptist Theological Seminary, Baguio City Nino Talavera HR Supervisor iQor formerly IntelliRisk Management Corp., Clark, CSEZ, Pampanga