Rosehilda Odeh

ROSEHILDA ODEH   Professional Summary Talented Professional with more than four (4) years of progressively responsible work experience in administrative, sales and collections. Highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions. Work History Territory Representative Collections February 2021 - Current Dlight Solar Company, Abuja, FCT Generated new leads through networking, ads and cold calling. Built relationships with customers and community to promote long term business growth. Served customers with knowledgeable, friendly support at every stage of shopping and purchasing. Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions. Resurrected and monetized dormant leads to build book of business and increase revenues. Prepared detailed reports and pin-pointed areas for improvement Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person. Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Kept detailed records of daily activities through online customer database. Hospital Administrator, December 2018 - July 2021 Health Habitat Diagnostic and Medical Centre, ABUJA, FCT organized, directed and coordinated medical and health services according to organizational policies and goals Monitor budget and track expenditures and transaction of activities ensuring compliance Scheduled surgeries, managed pre-certifications and verified insurance coverage Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives. Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations. Managed and recorded facility maintenance and upkeep budget. Supervisory Specialist February 2017 - January 2018 Chinero Nnamani Company, ABUJA, FCT Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Monitored workflow to improve employee time management and increase productivity. Trained, coached and motivated staff to maintain high performance levels Facilitated communication and increased work efficiency between production and sales department team members. Coordinated supplies, set schedules and delegated assignments to keep team on target and achieve productivity goals Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. Sales Representative January 2016 - February 2017 First City Monument Bank FCT Abuja Nigeria, ABUJA, FCT Helped optimize marketing strategies by contributing relevant information, ideas and research Cultivated strong and successful client relationships by being key point of contact for questions and concerns Collected market intelligence and reviewed territory management data to identify referral opportunities Passed out informational brochures at businesses to connect with potential customers and increase brand awareness Exceeded targets consistently, pursuing multiple prospecting avenues to keep leads and sales high Developed and delivered engaging sales presentations to convey product benefits. Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations. Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals. Used customer insights to develop innovative sales strategies to increase sales. Assistant NHIS Desk Officer, November 2013 - November 2014 NHIS- Nyanya General Hospital, ABUJA, FCT Opening of patient's folders, filing, statistic and complaints, providing customers care services by being an intermediary through them and their health maintenance organization Leveraged different market research strategies to investigate new products and enhance campaign planning Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority. EducationS Post Graduate Diploma, Nutrition, 2019 Ahmadu Bello University - Zaria, Kaduna State Bachelor of Science, Human Anatomy, 2013 University of Calabar - Cross River State Additional Information Proficient in English and Hausa References Will be provided upon request Address: : 14, Charanchi Street, Kubwa, FCT 901101 Address: : 901101, Custom Quarters, Kubwa, FCT Phone: :- Email: :-   Skills Product presentation Team Leadership Tech savvy, proficient in MS Office and Excel Lead generation Customer support Cold Calling Product and service sales Ecommerce strategy Data Entry .