ROSECOLLETTE ALAMEZIE
Business Development & Customer Success Leader
https://www.linkedin.com/in/rosecollette-alamezie
SUMMARY
A tenacious and dedicated business development and customer success specialist, driven by a deep commitment to excellence. With a
wealth of experience spanning business development, marketing, customer relationship management, and administration, I offer a robust
skill set to propel corporate success. My strategic approach involves crafting and executing market-centric promotions to both acquire
new customers and fortify sales performance. Proficient in team coordination and resource management, I am adept at aligning efforts
to meet business demands, achieve overarching goals, and foster sustained growth for businesses.
AREAS OF EXPERTISE /TOOLS
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Business Development
Salesforce CRM and tools
Sales and Negotiation
Complaint resolution
Empathy and Perspective
Problem-solving and Analytical
thinking
Interpersonal Communication
Focus and detailed Oriented
● First point of contact for
customer queries
● Sales support
● Expert attention to detail and
accuracy
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Data-first Mindset
Team Capability Acceleration
Google Workspace
Microsoft Office Suite
Discord, Teams, Slack, Airmeet
Zendesk
Trello
PROFESSIONAL EXPERIENCE
Clicked – (Volunteer Experience-Remote)
Feb. 2024
Salesforce Sales Rep Team Sprints
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Created a detailed persona to better understand target demographics and tailor sales strategies accordingly.
Developed comprehensive business processes to streamline sales operations and improve efficiency within the team.
Designed and delivered engaging presentations to stakeholders, effectively communicating key messages and value
propositions.
Facilitated open communication channels with stakeholders to gather feedback and iterate on sales strategies for optimal
results.
Rozzy Fruity Delight
Lagos, Nigeria
Strategic Sales Administrator
Aug 2018 – Dec 2022
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Led market tracking efforts and crafted strategic sales plans, culminating in an impressive 38% revenue surge, fuelling business
expansion and profitability.
Directed corporate strategy encompassing procurement, production, and distribution, ensuring alignment with short- and longterm objectives, and enhancing organizational performance.
Streamlined purchasing processes, ensuring timely acquisition of production goods at optimal costs and quality standards,
ensuring operational efficiency and productivity.
Orchestrated a 53% increase in customer acquisition and retention rates in 2022, through targeted sales and marketing
strategies, enhancing brand loyalty and market presence.
Recognized and executed cost-saving opportunities via strategic negotiations, improving operational efficiency, minimizing risks,
and bolstering overall financial performance.
Sage Software
Lagos, Nigeria
Sales/Customer Support Professional
Jan 2017 - June 2018
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Delivered a 66% surge in sales opportunities, cultivating a robust sales pipeline and propelling business expansion through
proactive lead-generation endeavours.
Ensured seamless communication processes and adherence to Sage Enterprise Solution Selling methodology, successfully
finalizing all sales activities, demonstrations, and opportunities.
Maintained accurate and updated customer data in Salesforce CRM, facilitating customized service delivery and optimizing
customer satisfaction.
Provided invaluable support to sales managers by proactively generating sales qualified leads, appointment scheduling, followup calls, and other administrative tasks, contributing to overall sales effectiveness.
Sage Software
Lagos, Nigeria
Technology Advisor
Jan 2016 - Jan 2017
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Proactively generated 200 sales-qualified leads weekly through targeted outreach via phone calls, emails, LinkedIn sales
navigation, and social media platforms, contributing to Sage Software’s new customer acquisition.
Engaged prospective customers via telephone, effectively promoting company products and services and ensuring prompt
response to all inquiries, nurturing leads towards conversion.
Spearheaded a remarkable 42% increase in customer acquisition and retention during Q3 of 2016, surpassing quarterly targets
and driving sustained business growth.
Troubleshooted and identified challenges, swiftly resolving issues to enhance customer satisfaction and streamline operations.
IVE Energy Limited
Lagos, Nigeria
Customer Service Rep.
March 2014 - Dec 2015
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Orchestrated smooth office operations by overseeing inventory management, monitoring supplies, scheduling equipment
maintenance and replacements, and ensuring uninterrupted workflow continuity.
Efficiently screened calls and emails, facilitated appointments with stakeholders, optimized communication flow, and enhanced
organizational efficiency.
Negotiated favourable rates with airlines, hotels, and rental car providers, facilitating cost-effective travel arrangements and
managing cancellations as needed.
Conducted comprehensive market pricing analysis and intelligence gathering on various petroleum products from diverse
marketers, informing strategic decision-making.
Implemented meticulous tracking and coordination procedures for goods receipt, storage, and timely delivery, optimizing supply
chain efficiency.
CERTIFICATIONS
Salesforce Certified Administrator
March 2024
Salesforce Certified Administrator with a deep understanding of the Salesforce ecosystem, including CRM functionality, platform
navigation, data modelling, and report and dashboard creation. Proven ability to optimize business processes and streamline workflows
by implementing effective Salesforce solutions.
Trailhead: https://www.salesforce.com/trailblazer/rosecollettealamezie
Career Essentials in Data Analysis (Microsoft and LinkedIn Learning)
Feb. 2024
Technical Support Fundamentals (Coursera)
Dec. 2022
https://www.linkedin.com/learning/certificates/21ad22d924d07ac92bed610e38d578bfcc70a74b17147cc887aa20d53acf0b69
https://coursera.org/share/3f7b429872c24bef0f2d12cf5c7cefb0
EDUCATION
African Leadership Xcelerator
Salesforce Administrator
Imo State University
B. Sc in Sociology
Lagos, Nigeria
May 2023 – March 2024
Owerri, Nigeria
Sept. 2007 – Dec. 2011
