Rose Wambui

ROSE WAMBUI VIRTUAL ASSISTANT/ADMIN ASSISTANT Doha, Qatar |-| https://virtuallyrose.odoo.com | - SUMMARY Detail-oriented Virtual Assistant with extensive experience in administrative support, customer service, and workflow optimization. Skilled in managing emails, scheduling appointments, data entry, and research to enhance business efficiency. Adept at handling multiple responsibilities, ensuring high-quality service, and improving processes to support executive and team productivity. EXPERTISE Process Optimization & Workflow Efficiency Cross-Cultural Communication Issue Resolution & Conflict Management Technical Proficiency (MS Office, CRM Tools) Virtual Assistance & Administrative Support Email & Calendar Management Customer Service & Relationship Management Business Reporting & Documentation Data Entry & Research PROFESSIONAL EXPERIENCE Freelance Virtual assistant - Private Startup Company 2025 - Present Providing administrative support, including email management and data entry, ensuring smooth daily operations. Managing scheduling and appointments, optimizing workflow efficiency for executives. Assisting with customer support and inquiries, enhancing client satisfaction. Handling research tasks and compiling reports to aid decision-making processes. Admin Assistant/ Customer Service - Hyatt plaza Mall/ Doha Qatar 2023 - 2025 Delivered exceptional customer service by addressing inquiries and resolving concerns across multiple channels, ensuring a 95% customer satisfaction rate. Monitored and maintained customer databases, ensuring accurate and up-todate information for reporting and follow-up. Coordinated marketing campaigns and tenant participation in promotions, leading to a 25% increase in event engagement and a 15% sales boost. Admin Assistant/ Coordinator - Fifa World Cup/ Doha, Qatar 2021 - 2023 Delivered professional administrative support, answering inquiries and managing communications effectively. Scheduled and coordinated meetings and housekeeping operations, achieving a 95% satisfaction rate. Ensured accuracy and timeliness in preparing documentation and maintaining records. EDUCATION Bachelors of Commerce University of Nairobi Human Resource Major Alison Emporing Institute Virtiual Assistant/ Social Media management/ Data Entry/ Admin Support/ Customer service/ CRM/ Lead Generation ADDITIONAL INFORMATION Languages: English, Arabic and Swahili Certifications: Virtual Assistant, Social Media Management and Admin Support Awards/Activities: Most Innovative Employer of the Year (2024), Overall Best Employee Division Two (2024