Rose Sheen Vergara

As a highly motivated and detail-oriented single mom with 3 years of experience in customer service and e-commerce, I excel in providing top-notch support and driving customer satisfaction. With a strong background in chat support and a solid foundation in IT, I'm confident in my ability to adapt to new technologies and thrive in fast-paced environments

• Customer Service & Support

• E-commerce Operations

• Chat Support & Live Chat Assistance

• IT & Technical Knowledge

• Time Management & Organization

• Communication & Interpersonal Skills

• Customer Service Representative (3 years)

  - Provided exceptional customer support via phone, email, and chat

  - Resolved customer complaints and concerns in a timely and professional manner

  - Consistently met or exceeded customer satisfaction targets

• E-commerce Staff

  - Assisted with online orders, product inquiries, and returns

  - Managed inventory, orders, and shipping logistics

  Collaborated with team members to achieve sales and customer satisfaction goals