Rose Njau

ROSE NJAU-, NRB • (+254)- Email:-LinkedIn: www.linkedin.com/in/rosenjau Portfolio: https://sites.google.com/view/rosenjau-e-portfolio/home As a virtual assistant, I am a highly organized and efficient professional with excellent communication, leadership, and multitasking skills. I take pride in my ability to provide outstanding social media support to my clients, and I strive to build strong, long-lasting relationships. EXPERIENCE VIRTUAL ASSISTANT FREELANCE MAR 2023 - TO DATE • Organized up to seven client schedules, emails, and calendars per week, resulting in a 15% decrease in missed appointments • Spearheaded a 5-member cross-functional project team and coordinated with six business partners towards the launch of an e-commerce platform • Compiled accurate financial records for different online stores, processing an average of 70 transactions per week using QuickBooks, Xero, Excel, and Google Sheets • Designed and implemented monthly content calendars to ensure consistent and timely content delivery across multiple social platforms • Developed over 50 social media and website ads, resulting in a 25% increase in website traffic and a 15% increase in overall sales DIGITAL MARKETING MANAGER TABLOID AFRICA  MAR 2021 - JAN 2023 Enhanced website content strategy, leading to a 55% boost in lead generation and a 20% rise in conversions over a six-month period.  Boosted the website's search engine rankings by 30% through the implementation of targeted SEO strategies, leading to a 25% surge in organic search traffic within the initial six months  Conducted workload assessments and implemented new operational processes that contributed to a 40% improvement in productivity.  Revamped newsletters and marketing emails resulting in a 25% increment in email open rates, a 20% increase in social engagement, and a 30% upsurge in blog traffic SOCIAL MEDIA MANAGER TABLOID AFRICA  JAN 2020 – MAR 2021 Introduced social media management tools such as HubSpot, Hootsuite for synchronized media listening and monitoring.  Devised and executed a social media content strategy that amassed an average of 30% rise in engagement and a 25% gain in followers over a 6-month period  Developed a content calendar that resulted in a consistent 3X per week posting schedule on all social platforms  Integrated social media marketing strategies with the overall firm’s marketing strategy, resulting in a 112% improvement in lead generation and a 28% further increase in conversion rates  Trained six new team members on social media best practices, resulting in a 30% upsurge in engagement and a 20% gain in followers within the first quarter CUSTOMER SERVICE REPRESENTATIVE RADIANT GROUP OF HOSPITALS  MAR 2021 – JAN 2023 Registered and recorded accurate details of an average of 47 patients per day into the hospital's database system, maintaining a 99.9% accuracy rate  Reviewed and verified hospital insurance validity and advised accordingly  Coordinated an average of 50 patients for special clinics per week and achieved a 90% appointment attendance through effective with doctors and patients  Responded to an average of 12 phone calls and addressed social media inquiries, achieving a 95% customer satisfaction rating in the client service department EDUCATION BACHELOR OF COMMERCE (HRM) KENYATTA UNIVERSITY SEP 2011 - DEC 2016 KENYA CERTIFICATE OF SECONDARY EDUCATION KAGWE GIRLS SEC SCH. FEB 2007 – NOV 2010 CERTIFICATION HUBSPOT ACADEMY SOCIAL MEDIA MARKETING APR 2023 – MAY 2024 GOOGLE SKILLSHOP GOOGLE ANALYTICS MAY 2023 – MAY 2024 GOOGLE SKILLSHOP GOOGLE ADS MEASUREMENT CERTIFICATE MAR 2023 – MAR 2024 GOOGLE SKILLSHOP GOOGLE SEARCH CERTIFICATION FEB 2023 – FEB 2024 ALX VIRTUAL ASSISTANT TRAINING NOV 2022 – DEC 2022 SKILLS AND TOOLS SKILLS        TOOLS Book-Keeping Social Media Management Project Management Content creation Graphics and video editing Communication skills Data analysis REFERENCES To be provided upon request.        Book- Keeping Tools Social Media Management Tools Project Management Time Management Tools Email Marketing Tools Digital Marketing Tools Time- Tracking Tools