Rose Nel Yap

B4 SAN VICENTE BARANGAY LUZ CEBU CITY 6 0 0 0 •-rosenel_yap ROSE NEL OYAO YAP Experienced Customer Service Manager with a demonstrated history of working in the printing industry and Real Estate Marketing. Skilled in Microsoft Excel, Customer Service, Sales, Business Development, and Sales Management. Strong support professional with a Bachelor's degree focused in Registered Nursing/Registered Nurse from University of Cebu. JOB DESCRIPTION: QA SPECIALIST,BUSINESS DEVELOPMENT,TECHNICAL SUPPORT,VIRTUAL EXECUTIVE,CUSTOMER SERVICE,TECHNICAL SUPPORT PERSONAL DATA Age 34 years old Birthdate 1st October 1988 Birth place Muntinlupa Manila, Philippines Civil Status Single Sex Female Citizenship Filipino LANGUAGES English, Cebuano and Tagalog SKILLS Basic Computer Program e.g Excel, Word, Power point. Technical Troubleshooting for Internet Connectivity and Dial up Networking, Consultative Selling, Hard Selling, Business Management,Slack,Salesforce,Socail Media Management,(LinkedIn,Facebook,Instagram,Twitter), Saasu, Zendesk, Hubspot,Trello,Google Drive and Salesforce EDUCATION 1991 – 1992 Opon Kindergarten Gy dele serna street Lapu-lapu City Pre-elementary Education 1992 – 2000 Saint Andrew School Juana Osmeña st. Lapu-lapu City Elementary Education 2000 – 2004 Saint Dominic Savio International School Sangi New Road Lapu-lapu City Secondary Education - University of Cebu Banilad Cebu City Bachelors of Science in Nursing Tertiary Education WORK EXPERIENCE February 2006 – April 2007 Western Wats Philippines Inc. 2 nd flr. PIPC bldg. MEPZ II Basak Lapu-lapu City B2B call center agent Tel no. 032 - to 68 Responsible for research studies with business people. November 2007 – April 15, 2010 Calltek Center International th 4 floor JY Square Discovery Mall Salinas Drive Lahug Cebu City Tel. no. 032 - Technical Support Engineer Responsible for troubleshooting basic internet connections May 2010 – July 2011 Aegis People Support e-Office 1, AsiaTown IT Park, Apas, Cebu City Tel. no. - Patient Service Representative Responsible for up selling consultations Responsible for calling out prospective patients July 2011 – February 2013 PA Everyday Room 202 Keppel Building Cebu City, Cebu 6000 Philippines mobilel no- Virtual Assistant/Outbound and Inbound Call Center Agent/Business Development Manager for CARDpro Group of Companies Responsible for taking outbound and inbound calls Responsible for various research assigned by the client March 2013 – February 2017 CARDPro Group of Companies/ABCorp Australasia 57 Merri Concourse Campbellfield Vic 3061 Australia Business Development Manager Reports Directly to the Managing Director improving sales and strengthening the company’s business structure. November 7, 2016 - May 5,- Outsource Limited (Part - Time) Unit 8, Level 15, Menara, One Mont Kiara, No. 1 Jalan Kiara, Mont Kiara, Kuala Lumpur, 50480, MALAYSIA Business Development Manager Reports directly to the Sales Manager helping them in their day to day sales strategy. Calling possible clients and customers to avail our outsource services. June 18, 2018 – March 31, 2020 Smartsourcing 8F Crown 7 Building Mabolo Cebu City Marketing Admin/Customer Support Specialists Checks Artwork for any errors prior to printing, Doing Adhoc tasks given by the client. Creating and Checking Invoices, Working with Australian CEO’s to manage daily publications. November 3, 2020 – April 5, 2021 Optum Global Solutions 12 Floor Filinvest Cyberzone Asiatown IT Park Cebu City Patient Service Representative Processing orders and answering basic customer service inquiries related to specialty medications. These type of medication are very expensive. You really have to be very careful in the order process to prevent reships. December 7, 2021 – March 30, 2022 Dyninno 14th Floor Filinvest Cyberzone Asiatown IT Park Cebu City Travel Sales Expert Selling Airline Tickets to passenger from United States going to other countries like the Philippines, Africa and Europe. Process payments and giving options to their desired destination. April 18, 2022 – July 15, 2022 Full Potential Solutions th 27 Floor Cyberscapa Gamma, Topaz and Ruby Road Pasig Metro Manila Sales Business Manger Calling Small to Medium size business in the U.S to purchase our products and services. OOMA (VOIP) October 24, 2022 – February 07,2023 Cloudstaff Customer Support Specialist 14th Floor Ayala Center Cebu Tower Cebu Business Park Cebu City Supporting our client’s customer’s through email, chat and phone. Business to Business. AVETTA SOFTWARE REFERENCES Vanessa Medalle B2B Superviosr and QA Tel. no- Rizza R. Racaza QA Supervisor Western Wats Phils Tel no- Gopinath Argallon Western Wats Philippines Incorporated Supervisor Tel no- Maria Emme A. Ortiz Calltek Center International Team Leader Tel no- Kristine Be Calltek Center International Team Leader Tel no- Roselle Jane Gatcho Team Lead – Opearations Aegis People Support Inc. Tel no- Vanity Kintanar Salinana Team Lead – Operations Aegis People Support Inc. Tel no- Ma. Adelyne Therese B. Javier Manager – Operations Aegis People Support Inc. Tel no- Marco Nepomuceno General Manager – PA Everyday Inc. Tel no- Edrian Sason Smartsource BPO Team Leader Tel no-