A dynamic and highly organized professional with a unique blend of C-suite support and customer-centric expertise. I thrive on creating seamless workflows, whether I'm managing an executive's complex calendar and inbox or resolving high-stakes customer escalations. My background in training and development, where I onboarded teams of 40+ agents, gives me a deep understanding of operational efficiency. This allows me to not only provide exceptional administrative support but also to anticipate needs and improve processes from the inside out.