Rose Meda Ajah

Rose-Meda Ajah Executive/Administrative Virtual Assistant https://www.linkedin.com/in/rose-meda/-- Lagos, Nigeria SUMMARY Detail-oriented and highly organized Virtual Assistant with 7 years of experience supporting executives, managing administrative tasks, and optimizing digital workflows. Adept at using productivity tools, managing schedules, coordinating projects, and ensuring smooth business operations. Strong background in technology, cloud storage, communication tools, and project management platforms. SKILLS ▪ Administrative Support & Calendar Management ▪ Email & Communication Management ▪ Customer Support & Relationship Management ▪ Document Management & Data Entry ▪ Travel & Event Planning ▪ Digital Marketing Assistance ▪ CRM & Workflow Automation ▪ Technical Troubleshooting & IT Support ▪ Scheduling & Appointment Setting ▪ Cloud Storage & File Organization (Google Drive, Dropbox, OneDrive) ▪ Collaboration Tools (Slack, Microsoft Teams, Trello, Monday.com) ▪ Graphics Designing ▪ Basic Web Maintenance & Content Updates ▪ Social Media Management ▪ Microsoft Teams ▪ Discord ▪ 17Hats PROFESSIONAL EXPERIENCE Client Success Manager The Corporate Shift – Dublin, Ireland Nov. 2023 – Jan. 2025  Provided high-level administrative support to senior executives, handling calendar management, email correspondence, and travel arrangements.  Managed and prioritized an average of 50+ emails daily, ensuring timely responses and followups.  Organized virtual meetings, prepared agendas, and documented minutes, ensuring clear communication and action tracking.  Maintained and updated company databases, ensuring accurate record-keeping and streamlined access to critical documents.  Assisted in recruitment processes by screening applicants, scheduling interviews, and managing HR documentation.  Created PowerPoint presentations and reports for business meetings, improving decision-making efficiency by 35%.  Spearheaded the integration of Trello for project tracking, improving task visibility and reducing missed deadlines by 40%. Administrative Virtual Assistant Nena Cavalierie – Fleming Island, USA Aug. 2021 – Oct. 2023  Managed executive calendars, scheduled appointments, and ensured seamless coordination of daily tasks.  Drafted professional emails, newsletters, and reports, improving internal and external communication.  Conducted market research for business expansion, compiling data into structured reports for analysis.  Provided customer service support via email and live chat, increasing client satisfaction by 30%.  Implemented document organization strategies using Google Drive and Dropbox, improving file retrieval time by 50%.  Assisted in the management of social media pages, scheduling posts, and engaging with online communities. Executive Virtual Assistant Tailored Business Solution – Baltimore, USA     Jul. 2020 – April. 2021 Assisted in website maintenance, content updates, and resolving minor technical issues. Managed cloud storage systems, ensuring documents were categorized, backed up, and accessible. Provided technical support for CRM systems, troubleshooting issues, and assisting team members. Coordinated online product launches and assisted in marketing campaigns, increasing customer engagement.  Conducted data entry and ensured database accuracy, improving operational efficiency by 30%.  Acted as the point of contact for client inquiries, improving response times and customer satisfaction ratings. KEY ACHIEVEMENTS     Successfully managed executive calendars, reducing scheduling conflicts by 80%. Implemented workflow automation tools, improving efficiency by 35%. Developed organized digital filing systems, reducing document retrieval time by 50%. Supported virtual teams across different time zones, improving collaboration and responsiveness.  Spearheaded the adoption of a new CRM system, enhancing customer relationship tracking and engagement by 45%  Assisted in the execution of virtual events and webinars, improving attendance and engagement rates. EDUCATION & CERTIFICATIONS National Diploma in Mass Communication & Journalism | 2018 Federal Polytechnic Kaduna, Nigeria REFERENCE Available on Request